Job
- Level
- Experienced
- Job Field
- IT, Support, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- 34.000 to 44.200€ Gross/Year
- Location
- Steyr
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you handle support inquiries, analyze issues with CGM AMOR and MUSE, perform system monitoring, and implement smaller IT projects to assist users in clinical logistics.
Your role in the team
- You are the primary contact for our users and handle support requests (questions, bugs, requests) via phone or email, documented in a structured manner in the ticket system.
- In direct communication with users, you analyze problems via phone, email, or remote access and assist them with operating and understanding our products CGM AMOR (including mobile) and CGM MUSE (including mobile).
- With monitoring tools, you keep an eye on our systems, identify anomalies early, and initiate appropriate measures.
- You review reported issues, perform a technical classification, and assess whether they are user errors, configuration issues, software bugs, or improvement suggestions — and prepare the cases accordingly for development (3rd level) or product management.
- For more complex inquiries, you support the 1st-level support, take over assigned tickets, and share your expertise in brief internal training sessions.
- You independently plan and execute smaller client projects such as updates, server migrations, interface projects, as well as workshops and training sessions (primarily remote).
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Our expectations of you
Education
- An IT-oriented education (e.g., HTL, IT apprenticeship, technical school) or comparable practical experience - motivated career changers with a strong IT affinity are also welcome.
Qualifications
- Strong analytical skills and enjoyment in systematically identifying and resolving issues; terms like server, database, interface, and monitoring are familiar to you or you are eager to quickly get up to speed.
- Very good German skills, a high level of service and customer orientation, as well as enjoyment of direct interaction with users.
- Ability to work in a team, reliability, and the willingness to develop further and actively contribute to the optimization of our processes.
Experience
- Initial experience in end-user support, application support, or generally in the IT environment is advantageous - ideally with a focus on logistics or materials management.
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What we offer
- A structured onboarding process including a buddy system to ensure you settle in well both professionally and personally.
- A varied mix of tasks including ticket processing, analysis, customer contact, and smaller projects — without a purely call center character.
- A stable company within a sustainably growing corporate group with genuine development prospects.
- Close collaboration within a collegial team and good cross-team cooperation – we support each other.
- Home office possibility depending on agreement and flexible working hours for a good work-life balance.
- Various social events (summer party, Christmas party, ski trip) and health offerings such as running team, back training, and vitality breakfast.
- Modern, quiet workplaces that enable focused work.
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Benefits
Work-Life-Integration
Topics that you deal with on the job
Job Locations
This is your employer
Aescudata GmbH
AESCUDATA gibt Ihnen das Werkzeug zur Optimierung Ihrer logistischen Abläufe. Unsere Softwareprodukte eignen sich sowohl für kleine Krankenhäuser und Reha-Einrichtungen als auch für große Klinikgruppen – die Software lässt sich perfekt an Ihre individuellen Bedürfnisse anpassen.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Healthcare, Social Sector, Internet, IT, Telecommunication
IT specialist, user support, hospital logistics
- Salary
- 34.000 to 44.200€ Gross/Year
- Location
- Steyr
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
