Job
- Level
- Lead
- Job Field
- IT, Support, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- 55.000 to 70.000€ Gross/Year
- Location
- Vienna
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you lead a team of IT support specialists, optimize operational processes, oversee incident management, and drive cross-departmental projects to implement new tools and procedures.
Job Technologies
Your role in the team
- Leadership and development of the 8-member support and operations team (2nd & 3rd level).
- Strategic planning and optimization of support and operations processes including KPIs and SLA management.
- Responsibility for incident and escalation management, including communication with stakeholders.
- Further development of documentation, workflows, and knowledge-sharing standards.
- Interface between Support, Infrastructure, and Development.
- Management of cross-departmental projects and implementation of new processes, products, and tools.
- Resource and personnel planning in coordination with People & Culture.
- Reporting to management and deriving potential areas for improvement.
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Our expectations of you
Education
- Completed IT training or equivalent experience (ideally with IT management know-how).
Qualifications
- Leadership skills, organizational talent, and strong communication abilities.
- EDI knowledge (electronic data interchange) is an advantage.
- Analytical thinking, a hands-on mentality, as well as a focus on quality and customer satisfaction.
- Very good German skills and good English skills.
Experience
- Several years of experience in IT support, operations, or technical service.
- Experience with Windows and/or Linux systems, SQL, and networks (TCP/IP).
- Good understanding of ITIL or similar support frameworks as well as experience with processes in incident, problem, and change management.
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Benefits
Food & Drink
Health, Fitness & Fun
More net
Work-Life-Integration
Job Locations
Location Vienna
Austria
This is your employer
EDITEL Austria GmbH
Wien
EDITEL is a leading international provider of EDI solutions, specializing in the optimization of supply-chain processes for companies and industries of all types.
Description
- Language
- English
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
Team Lead IT Support & Operations
- Salary
- 55.000 to 70.000€ Gross/Year
- Location
- Vienna
- Working Model
- Hybrid, Onsite
