Job
In this role, you will develop the global IT support organization, optimize ITSM processes, and lead the team in implementing automation and AI solutions to enhance service quality.
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Job technologies
Your role in the team
- Leiten und entwickeln Sie die globale IT-Support-Organisation und stellen Sie einheitliche Servicestandards an allen Standorten sicher.
- Manage support performance through relevant KPIs, SLAs, and service quality targets to continuously improve service delivery.
- Standardize and optimize ITSM processes, escalation paths, and support guidelines for efficient and scalable operations.
- Identify and implement process improvements, automation opportunities, and AI-supported support solutions.
- Arbeite eng mit der IT-Führungsebene, den lokalen IT-Teams und den Geschäftsinteressenten zusammen, um die Support-Services auf die Geschäftsbedürfnisse abzustimmen.
- Manage critical incidents, service risks, and escalations, and derive sustainable improvement measures.
Our expectations of you
Qualifications
- Nachweisliche Fähigkeit, KPIs zu definieren, Transparenz in der Leistung zu schaffen und Erkenntnisse in konkrete Verbesserungsmaßnahmen umzusetzen.
- Strong leadership, communication, and stakeholder management skills, with the ability to explain technical topics in a clear and business-oriented way.
- Structured, solution-oriented working style with a strong service mindset, decision-making ability, and resilience in critical support situations.
Experience
- Several years of experience leading global or internationally distributed IT support, service desk, or IT operations teams.
- Strong knowledge of IT Service Management, ideally based on ITIL, as well as experience with ticketing systems, SLA management, and service reporting.
- Experience with Jira and Confluence is an advantage
- Experience in process optimization, standardization, automation, and the implementation of digital or AI-supported support solutions.
What we offer
- The minimum gross salary for this position is EUR 3,748.13 per month on a full-time basis.
- We offer a compensation package that significantly reflects your skills and experience.
Benefits
Work-Life-Integration
Higher take-home pay
Topics you will work on
Job locations
About your employer
NovaTaste Austria GmbH, a global leader in taste innovation, is dedicated to offering customized and sustainable solutions for food manufacturers, butchers, and foodservice players. Our mission is to revolutionize the way people experience food.
- Established Company
- Hybrid, Onsite
- Food Products
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