Job
- Level
- Lead
- Location
- Salzburg
- Working Model
- Hybrid, Onsite
- Job Field
- IT, Support, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 3.748 € gross/month
Job Summary
In this role, you will develop the global IT support organization, optimize ITSM processes, and lead the team in implementing automation and AI solutions to enhance service quality.
Job Technologies
Your role in the team
- Leiten und entwickeln Sie die globale IT-Support-Organisation und stellen Sie einheitliche Servicestandards an allen Standorten sicher.
- Manage support performance through relevant KPIs, SLAs, and service quality targets to continuously improve service delivery.
- Standardize and optimize ITSM processes, escalation paths, and support guidelines for efficient and scalable operations.
- Identify and implement process improvements, automation opportunities, and AI-supported support solutions.
- Arbeite eng mit der IT-Führungsebene, den lokalen IT-Teams und den Geschäftsinteressenten zusammen, um die Support-Services auf die Geschäftsbedürfnisse abzustimmen.
- Manage critical incidents, service risks, and escalations, and derive sustainable improvement measures.
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Our expectations of you
Qualifications
- Nachweisliche Fähigkeit, KPIs zu definieren, Transparenz in der Leistung zu schaffen und Erkenntnisse in konkrete Verbesserungsmaßnahmen umzusetzen.
- Strong leadership, communication, and stakeholder management skills, with the ability to explain technical topics in a clear and business-oriented way.
- Structured, solution-oriented working style with a strong service mindset, decision-making ability, and resilience in critical support situations.
Experience
- Several years of experience leading global or internationally distributed IT support, service desk, or IT operations teams.
- Strong knowledge of IT Service Management, ideally based on ITIL, as well as experience with ticketing systems, SLA management, and service reporting.
- Experience with Jira and Confluence is an advantage
- Experience in process optimization, standardization, automation, and the implementation of digital or AI-supported support solutions.
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What we offer
- The minimum gross salary for this position is EUR 3,748.13 per month on a full-time basis.
- We offer a compensation package that significantly reflects your skills and experience.
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Benefits
Work-Life-Integration
Higher Take-Home Pay
Topics You Will Work On
Job Locations
About Your Employer
NovaTaste Austria GmbH
NovaTaste Austria GmbH, a global leader in taste innovation, is dedicated to offering customized and sustainable solutions for food manufacturers, butchers, and foodservice players. Our mission is to revolutionize the way people experience food.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Food Products
Head of Global IT Services & Support
- Salary
- from 3.748 € gross/monthEstimated net salary based on the gross salary in the job ad.from 2.601 € net/month
- Location
- Salzburg
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
- English Only
- English only required
