Job
- Level
- Lead
- Job Field
- Project, Product
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Vienna, Berlin
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you take charge of building and operating a professional services business, leading teams, developing service offerings and pricing models, while managing sales and project delivery.
Your role in the team
- As Tech-Enabled Service Lead, you own Flinn’s AI-enabled services business end to end.
- You build and scale a team of clinical and regulatory experts who deliver standardised, high-quality services - Clinical Evaluation Reports, regulatory intelligence reports, market expansion assessments - directly to MedTech customers.
- You are equal parts operator and entrepreneur: you craft the service offerings, define pricing and packaging, convert qualified leads from Sales into signed engagements, and build the delivery machine that turns expert work into reliable, repeatable revenue.
- You manage the experts, own the P&L, and drive the operational cadence that keeps projects on time, on budget, and at the quality bar our customers expect.
- You work at the intersection of Flinn’s SaaS product and its services business.
- You collaborate closely with Product Managers to feed expert insights back into the platform, with Sales to drive pipeline and cross-sell opportunities, and with Customer Solutions to ensure a seamless customer experience across software and services.
- This is a leadership role with a clear mandate: build a new revenue stream from the ground up.
- The team will start small, with two domain experts, and may grow to ten or more within 18 months, depending on traction.
- You set the pace.
- The role is based within commuting distance of Vienna or Berlin, with regular in-office collaboration and strong remote flexibility.
- Your core responsibility is to build, run, and scale Flinn’s professional services business.
- Define and continuously refine the service portfolio: what we offer, how we package it, how we price it, and how we position it against alternatives.
- Own the commercial process for services engagements: from receiving qualified leads from Sales through scoping, proposal writing, and closing.
- Build a scalable, repeatable sales-to-delivery handoff that works for standardised offerings while leaving room for customer specific scoping where needed.
- Set and track revenue targets, utilisation rates, and margin goals.
- Report on the health of the services business with clarity and rigour.
- Build the operational backbone: project tracking, capacity planning, quality assurance processes, delivery templates, and SLAs.
- Ensure every deliverable meets Flinn’s quality standard and withstands regulatory scrutiny - you are the last line of accountability before work reaches the customer.
- Manage timelines, resource allocation, and customer expectations across a portfolio of concurrent engagements.
- Identify and eliminate inefficiencies relentlessly.
- Leverage AI-powered tools and automation to maximise expert productivity and minimise manual overhead.
- Lead, mentor, and develop a growing team of clinical and regulatory domain experts.
- Hire strategically as demand grows.
- Create an environment where experts can focus on high-quality delivery while you handle the business complexity around them.
- Work hand-in-hand with Sales: ensure they understand the service offerings, equip them to qualify opportunities, and provide rapid support on services related customer conversations.
- Partner with Product Managers to channel expert feedback into the product roadmap.
- Propose candidates for productisation when a manual service pattern becomes repeatable enough to automate.
- Coordinate with Customer Solutions to create a unified customer experience - clear ownership boundaries, shared account visibility, and smooth cross-sell handoffs in both directions.
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Our expectations of you
Qualifications
- You have built or scaled a professional services operation, a consulting practice, a business unit, or a company.
- You know what it takes to go from zero to a functioning delivery machine - and you have done it before.
- You understand how to scope, price, and sell services engagements.
- You are comfortable in commercial conversations and can translate customer needs into concrete proposals with clear deliverables and timelines.
- You have managed teams and know how to get the best out of domain experts, people who are deep specialists, not generalists.
- You lead by creating clarity, removing obstacles, and holding a high bar.
- You manage multiple concurrent workstreams without dropping balls.
- You build systems and processes that scale, rather than relying on heroics and improvisation.
- You thrive in ambiguity and move fast.
- You are energised by building something new rather than optimising something that already works.
- You embrace modern tools, including AI, to work smarter.
- You actively seek leverage and expect your team to do the same.
- You communicate complex ideas clearly and concisely to diverse audiences: from regulatory experts to sales teams to founders.
- Fluency in English is required; German is a plus.
- Track record of people management: hiring, developing, and retaining high-calibre specialists.
- Background in consulting, general management, or entrepreneurship is strongly preferred.
- Relevant qualifications in business, engineering, life sciences, or a related field.
- An MBA/PhD is a plus.
- At this stage of our company, we can only accept applications from people who are based in Europe with either European citizenship, an active working visa or being self-employed and joining us as a full-time contractor.
Experience
- 5+ years of professional experience in business, operations, or consulting roles with a strong operational and strategic component.
- Demonstrated experience building or scaling a services operation, business unit, or company — not just managing an existing one.
- Experience working closely with sales teams to convert pipeline into revenue — either as a services leader, consultant, or in a GM-type role.
- Experience in MedTech, pharma, or other regulated industries is a plus but not required.
- Sales skills or experience in a client-facing commercial role is a significant advantage.
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What we offer
- Join a fast-growing, well-funded European startup backed by experienced founders and investors.
- Be part of a mission-driven health-tech company whose work directly improves people’s lives.
- Take end-to-end ownership of core operational processes that keep the company running.
- Play a key role in scaling Flinn, shaping how operations work as we grow.
- Work in a high-trust, low-ego environment with autonomy and clear ownership.
- Enjoy flexible working hours, remote flexibility, and regular team time in Vienna.
- Work in a net-zero company where all unavoidable CO₂ emissions are compensated with carefully selected, high-quality removal certificates.
- Receive one of the most employee-friendly equity packages, including fair vesting terms and profit-sharing opportunities.
- Grow in a professional, high-standard environment that supports long-term personal and career development.
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Benefits
Work-Life-Integration
Higher Take-Home Pay
Topics You Will Work On
Job Locations
About Your Employer
Flinn
Flinn is a leading company in MedTech automation, offering an AI-driven platform to optimize regulatory and quality processes. The company leverages innovative technologies to advance the industry.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Healthcare, Social Sector
Tech-Enabled Service Lead
- Location
- Vienna, Berlin
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
