Job
- Level
- Lead
- Job Field
- IT, Project, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 87.906 € Gross/Year
- Location
- Vienna
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you lead a team to optimize ITSM tools and processes, plan budgets, train staff, and coordinate external service providers for product developments.
Job Technologies
Your role in the team
- Leadership and development of the team, taking into account economic, technical, and organizational framework conditions.
- Modernization of ITSM tools and processes in collaboration with process and project managers.
- Ensuring the strategic and market-compliant alignment of the products within the scope of responsibility.
- Budget and resource planning for the operation and further development of the tools.
- Training and development of the team as well as promoting knowledge transfer.
- Vendor management and coordination of external service providers.
- Internal client for product development.
- Regular coordination with Solution Management and Business Partner Management.
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Our expectations of you
Education
- Completed degree in Economics or Computer Science (university, FH) or comparable professional experience.
Qualifications
- Knowledge of ITIL processes and ideally ITIL certification.
- Strong communication and organizational skills.
- Excellent communication skills and a hands-on mentality.
- Very good knowledge of German.
Experience
- Several years of experience in direct or lateral leadership.
- Several years of experience in IT service management and operation of ticketing tools (e.g., Remedy, SMAX, ServiceNow).
- Experience in migrations and integrations of ITSM systems.
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Benefits
Work-Life-Integration
More net
Food & Drink
Health, Fitness & Fun
Topics that you deal with on the job
Job Locations
This is your employer
Bundesrechenzentrum GmbH
Wien
The Bundesrechenzentrum GmbH is the leading IT service provider and E-Government partner of the Austrian government. With over 1,200 employees, BRZ supports more than 30,000 IT jobs at 1,200 locations and achieves an annual revenue of 260 million euros.
Description
- Company Size
- 250+ Employees
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
Dev Reviews
by devworkplaces.com
Total
(5 Reviews)3.8
Career Growth
4.0Culture
4.2Engineering
3.2Workingconditions
3.8
Team leader Process, Tools & Reporting
- Salary
- from 87.906 € Gross/Year
- Location
- Vienna
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
