Job
- Level
- Experienced
- Job Field
- IT, Support, Test/QA
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 33.390 € Gross/Year
- Location
- Vienna
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you handle customer inquiries via email and the ticketing system, conduct QA tests, and assist with onboarding new customers while communicating with internal stakeholders.
Job Technologies
Your role in the team
- Processing and qualification of customer inquiries thoroughly via email and our ticket system.
- Collaboration with internal and external stakeholders (partners, development team, QA, and product management).
- Support and advise our clients (primarily via email and occasionally through video conferences), address their needs, and resolve issues efficiently.
- Monitoring to ensure compliance with new technical and regulatory requirements.
- Conducting QA tests: Verification of functionalities and results of our SaaS product.
- Independent and professional communication with clients and partners to deliver solutions and manage expectations.
- Conducting UAT tests (User Acceptance Testing) to evaluate functionalities and outcomes.
- Onboarding of new clients
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Our expectations of you
Education
- Completed vocational training or professional experience in an IT or software environment (at least 2–3 years in a helpdesk or support role).
Qualifications
- IT all-rounder with broad expertise.
- Good knowledge in handling API tools, data transformation, SFTP.
- Basic knowledge of networking technologies is an advantage.
- Knowledge of XML or CSV required.
- Basic knowledge of the SDLC (Software Development Lifecycle).
- Language skills: Very good German (C1 or C2) and English (B2) proficiency in spoken and written form (prerequisite).
- High willingness to learn and motivation to thoroughly familiarize oneself with regulatory expertise, especially in the area of transaction reporting (e.g., EMIR, MiFIR, SFTR, Dodd-Frank, or REMIT).
- Enjoyment of working in a dynamic environment.
- Structured and organized way of working with a clear focus on priorities, combined with independence, initiative, and a sense of responsibility.
- Ensuring professional, friendly, and solution-oriented communication with our clients.
Experience
- At least 2 years of experience in application support for complex applications.
- Professional experience in the financial services industry, banking, energy sector, FinTech, or compliance sector is advantageous.
- Experience with Postman, Excel, FileZilla, Visual Studio Code, as well as Ponton X/P Messenger.
- Initial experience in Release Management.
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Benefits
Food & Drink
Work-Life-Integration
More net
Health, Fitness & Fun
Job Locations
Topics that you deal with on the job
This is your employer
deltaconX
Wien, Lucerne, London
DeltaconX is a leading provider of regulatory reporting platforms that helps companies in the financial and energy markets fulfil their diverse regulatory requirements. Founded in 2013 and headquartered in Lucerne, Switzerland, deltaconX provides a unified platform that automates the reporting process across multiple regulations, simplifying regulatory compliance. The deltaconX platform enables the management of transaction data from different sources and for different asset classes. Our customers benefit from a reduced total cost of ownership (TCO) of up to 50% by minimising administrative and maintenance efforts.
Description
- Company Size
- 1-49 Employees
- Founding year
- 2013
- Language
- German, English
- Company Type
- Established Company
- Working Model
- Hybrid
- Industry
- Banking, Finance, Insurance, Trade, Power Sector, Economy
1st Level Helpdesk Application Supporter
- Salary
- from 33.390 € Gross/Year
- Location
- Vienna
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
- Easy Apply
- Easy Apply