Job
- Level
- Lead
- Job Field
- IT, Support, Project
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 65.000 € Gross/Year
- Location
- Brunn am Gebirge
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you lead the IT support team, oversee ticket and escalation management, optimize processes, and ensure service quality through KPI monitoring and reporting for continuous improvements.
Job Technologies
Your role in the team
- As the IT Support Team Lead, you will take on the professional and organizational leadership of the IT support team and ensure a stable, service-oriented IT workplace operation.
- You are responsible for ticket and escalation management, driving continuous improvement of IT services, and acting as a central interface between users, IT departments, and external service providers.
- The position combines operational hands-on activities in support with leadership responsibilities, coordination, and process optimization.
- Technical and organizational leadership of the IT Service Desk team, including deployment, capacity, and prioritization management.
- Ensuring efficient ticket and escalation management in compliance with defined Service Level Agreements.
- Service-oriented collaboration with internal users, stakeholders, as well as 2nd-/3rd-level teams.
- Monitoring relevant KPIs and preparing regular reports for continuous service improvement.
- Development and further enhancement of standardized support processes, knowledge base, and ITIL-oriented services.
- Coordination of onboarding/offboarding, workplace services, as well as external service providers and IT-related projects.
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Our expectations of you
Education
- Completed technical education (e.g., HTL, technical apprenticeship).
Qualifications
- Proficient in ticketing systems and understanding of service management processes.
- In-depth understanding of modern IT workplace environments (Clients, Microsoft 365, Identity & Access Management).
- Participation in IT projects, e.g., during rollouts, migrations, or tool implementations, is an advantage.
Experience
- Several years of professional experience in IT support (1st and 2nd level).
- First leadership experience or experience in team coordination.
- Experience in ITIL-oriented service environments is an advantage.
- Experience in managing and collaborating with external IT service providers is advantageous.
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What we offer
- Here's what you can look forward to: Career & Development: Exciting opportunities to grow professionally and personally – in an international environment.
- Team culture: dynamic, collegial, and open to new ideas – together we are shaping the future.
- Health & Wellbeing: Company doctor and psychologist – support for your health.
- Bonus program: All employees benefit from success – together we achieve more.
- Job Rad: Travel eco-friendly and stay fit – with us, you can lease your bike affordably.
- Flexibility: Flexible working hours, the option for home office and workation – you decide when and where you work.
- Catering: Subsidized canteen, fresh fruit and beverages in the office.
- Mobility: Shuttle bus for convenient arrival, free parking spaces, e-charging stations for cars and motorcycles, bicycle parking with e-bike charging station.
- Events & Team Building: Summer Party, Business Run, cool team events – We celebrate our successes together.
- Employee discounts: From car washes to wellness days – enjoy many benefits.
- We offer you an attractive annual gross salary starting from €65,000 (plus bonus, collective agreement for the metal industry).
- Depending on experience, this can also be higher.
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Benefits
Work-Life-Integration
Food & Drink
More net
Health, Fitness & Fun
Topics that you deal with on the job
Job Locations
This is your employer
IMS Nanofabrication GmbH
Brunn Am Gebirge, Wien
The IMS Nanofabrication AG is a high-tech company based in Austria that specializes in innovations in lithography and nanotechnology. We have developed a strategically important technology in cooperation with world leaders in the semiconductor industry, which is urgently needed for the manufacture of semiconductor chips of the future.
Description
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Industry, Production
Dev Reviews
by devworkplaces.com
Total
(2 Reviews)2.3
Engineering
1.8Workingconditions
2.9Career Growth
2.0Culture
2.6
Team Lead IT Service Desk
- Salary
- from 65.000 € Gross/Year
- Location
- Brunn am Gebirge
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
