Job
- Level
- Experienced
- Job Field
- IT, Support, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 49.000 € gross/year
- Location
- Vienna
- Working Model
- Hybrid, Onsite
Job Summary
You advise internal customers in IT support, handling disturbances and coordinating with 2nd and 3rd level. Your tasks include accepting and resolving inquiries as well as using an ITIL management tool.
Job Technologies
Your role in the team
- Focus - You advise and support our internal clients as a competent contact person on IT topics.
- Regular Operations - In your role as a Service Point and Service Desk employee, you are responsible for receiving, categorizing, and resolving incidents. You stay competent and committed to the task. You advise our employees and provide assistance with IT issues as needed within the scope of 1st Line Support.
- Teamwork - In collaboration with the 2nd & 3rd Level Support, you complete customer requirements in an ITIL management tool.
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Our expectations of you
Education
- You possess comprehensive knowledge and have completed training in the IT field.
Qualifications
- You must have solid knowledge of the Windows 10 operating system as well as the MS Office standard applications (Word/Excel/PowerPoint).
- You are characterized by a structured and independent way of working.
- You combine your analytical approach with a strong team spirit.
- You see mistakes as opportunities and use your network to analyze errors.
- Proficiency in German and English, commensurate with the role, as well as strong communication skills and customer orientation, complete your profile.
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What we offer
- Professional diversity and a culture of collegiality in a successful team with an inclusive environment.
- Varied activities accompanied by intensive hands-on coaching.
- Working with current technologies as well as ongoing on-the-job training + opportunities for further education.
- Various work environment with inspiring personalities.
- Modern office with a breathtaking view and excellent IT equipment.
- Home office option including hardware.
- A respectful working environment with lived values of inclusion and diversity as well as equal opportunities is particularly important to us.
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Benefits
Work-Life-Integration
- 🚌Excellent Traffic Connections
- 🏠Home Office
- ⏰Flexible Working Hours
- 👔Textile Service
- 🅿️Employee Parking Space
- 🏝Extra Holidays
- ⏸Educational Leave/Sabbatical
- 😇Time for External Voluntary Work
Higher Take-Home Pay
- 💻Company Notebook for Private Use
- 🛍Employee Discount
- 🚎Public Transport Allowance
- 💵Bonus Payments
- 🚙Company Car
- 💰Bonus Commisions
- 📱Company Phone for Private Use
Health, Fitness & Fun
- ♿️No Physical Barriers
- 🧠Mental Health Care
- 💰Team Budget for Free Use
- 🎳Team Events
- 👩⚕️Company Doctor
- 🏋🏿♂️Fitness Offers
Food & Drink
Job Locations
About Your Employer
PwC Österreich
Klagenfurt Am Wörthersee, Graz, Salzburg, Wien, Linz
PwC is one of the leading consulting firms in the world, offering services in auditing, tax and legal advice, and business consulting. We have a long history of providing quality services to our clients, and our team of experts is second to none.
Description
- Company Size
- 250+ Employees
- Founding Year
- 1994
- Language
- German, English
- Company Type
- Established Company
- Working Model
- Hybrid
- Industry
- Banking, Finance, Insurance, Consulting, Law, Finance, Economics
IT staff in 3rd level application support
- Salary
- from 49.000 € gross/yearEstimated net salary based on the gross salary in the job ad.from 35.024 € net/year
- Location
- Vienna
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
