Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- 48.000 to 58.000€ Gross/Year
- Location
- Vienna
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will be the main point of contact for technical inquiries and issues, handling incidents in the ITSM tool and supporting colleagues with hardware and software usage, providing solutions, or escalating as necessary.
Job Technologies
Your role in the team
- Act as the single point of contact for on-site and remote users, providing first-line technical support for IT issues and requests.
- Record, categorize, prioritize, and manage incidents in the ITSM tool, ensuring accurate documentation and timely resolution.
- Investigate and diagnose technical issues, applying effective solutions or escalating when necessary.
- Collaborate with the Service Desk team and local IT colleagues to resolve complex incidents and support local infrastructure.
- Support user onboarding and basic training for new hardware, software, or tools within the local office.
- Contribute to the management and accuracy of IT equipment inventory.
- Maintain awareness of physical IT security and report potential risks or incidents.
- Deliver clear, professional, and customer-focused communication throughout the incident lifecycle.
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Our expectations of you
Qualifications
- Solid understanding of computer systems, mobile devices, and common workplace technologies.
- Strong customer and service orientation with excellent communication skills.
- Collaborative team mindset with proven ability to work effectively with others.
- High willingness to learn and continuously develop technical knowledge.
- Practical, solution-focused approach to problem solving.
- Proficiency in English, both spoken and written.
Experience
- 3+ years of experience in an IT Service Desk, technical support, or similar customer-facing IT role.
- Hands-on experience supporting MS Windows environments.
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Benefits
Health, Fitness & Fun
- ⚽️Tabletop Soccer, etc.
- 🧘♀️Massage, Yoga, etc.
- 🏋🏿♂️Fitness Offers
- 🎳Team Events
- 🙂Health Care Benefits
- ♿️No Physical Barriers
- 👩⚕️Company Doctor
Food & Drink
Work-Life-Integration
Job Locations
This is your employer
Greentube Internet Entertainment Solutions GmbH
Raaba-Grambach, Wien
Greentube is a global leader in online and mobile gaming, offering innovative solutions that set the standard for the industry. With more than two decades of experience, Greentube has become the go-to provider for gaming excellence.
Description
- Language
- English
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
Dev Reviews
by devworkplaces.com
Total
(2 Reviews)3.4
Engineering
2.9Workingconditions
4.1Career Growth
3.1Culture
3.6
IT Service Desk Agent
- Salary
- 48.000 to 58.000€ Gross/Year
- Location
- Vienna
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
