Job
- Level
- Experienced
- Job Field
- IT, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- 2.952 to 3.264€ Gross/Month
- Location
- Vienna
- Working Model
- Onsite
Job Summary
In this role, you will be responsible for first-level support, addressing and resolving IT requests and incidents while performing installations and repairs on client hardware.
Job Technologies
Your role in the team
- You are responsible for First Level Support (Single Point of Contact) for our users and handle IT-related customer inquiries and incident reports from our employees and partners. You process and resolve these independently.
- You are responsible for processing Incident and Request Fulfillment tickets throughout their entire lifecycle.
- You support the analysis and troubleshooting processes and maintain ongoing contact with the respective users.
- They perform client hardware and software installations, maintain the client equipment, and carry out minor repairs on end devices.
- They also carry out field service activities on-site, from creating access to troubleshooting.
- They work on ensuring compliance with agreed Service-Level Agreements and KPIs.
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Our expectations of you
Education
- Completed vocational training (e.g., apprenticeship, HTL or FS with a focus on computer science) or equivalent professional experience.
Qualifications
- Knowledge of Windows/Mac OS clients as well as Mobile Device Management.
- Driver's license (Class B) advantageous.
Experience
- Experience in first-level support and field service is an advantage.
- Extensive technical experience in heterogeneous IT operations and support environments is an advantage.
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Benefits
Work-Life-Integration
- 🕺No Dresscode
- 🏝Extra Holidays
- 🏠Home Office
- ⏰Flexible Working Hours
- ⏸Educational Leave/Sabbatical
- 🍼Day Care for Kids
- 🚌Excellent Traffic Connections
- 🙅♂️No All-In Contracts
Health, Fitness & Fun
- 👨🏻🎓Mentor Program
- 🧠Mental Health Care
- 👩⚕️Company Doctor
- 🧘♀️Massage, Yoga, etc.
- 🎳Team Events
- 🏋🏿♂️Fitness Offers
- 🙂Health Care Benefits
More net
Food & Drink
Job Locations
This is your employer
Fonds Soziales Wien
Wien, Wien
We are leaders in the health and social sector, ensuring that people in Vienna get the support they need. Our services include care and assistance for the elderly and disabled, homeless assistance, and basic needs provision for refugees.
Description
- Company Size
- 250+ Employees
- Founding year
- 2004
- Language
- German
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Healthcare, Social Sector
Dev Reviews
by devworkplaces.com
Total
(3 Reviews)3.7
Engineering
3.3Culture
4.2Career Growth
3.1Workingconditions
4.1
Product Support Engineer
- Salary
- 2.952 to 3.264€ Gross/Month
- Location
- Vienna
- Working Model
- Onsite
- Diversity
- Open for all genders
- Easy Apply
- Easy Apply
