Job
In this role, you will be the primary contact for IT users, handling incident reports and change requests while ensuring prioritization and quality assurance of incoming service desk tickets.
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Your role in the team
- Point of contact for users of IT solutions as part of the central service desk team.
- Supporting internal users by phone, email, or through the service desk system.
- Initial resolution and/or triage of customer requests (incident reports, change requests, etc.).
- Supporting IT departments in resolving more complex issues.
- Assessment, prioritization, and quality assurance of incoming service desk tickets.
Our expectations of you
Education
- Completed technical training, e.g. an IT apprenticeship.
Qualifications
- IT skills.
- Reliable and organized approach to work.
- Service- and solution-oriented thinking.
- Fluent German and good English skills.
Experience
- Ideally, you already have some initial experience working in a service desk team.
What we offer
- Your annual salary will depend on your professional experience and qualifications and will range from €37,100 to €44,800 gross per year on a full-time basis.
- If the requirements are exceeded accordingly, we can adjust this framework on an individual basis.
- As an international company, FACC also offers excellent career development opportunities, attractive social benefits, and other perks.
Benefits
Work-Life-Integration
Food & drink
Topics you will work on
Job locations
About your employer
Ried Im Innkreis
At FACC, we design and manufacture systems and components for the aerospace industry, using only the highest quality fiber composite parts. Our customers include some of the world's leading aircraft manufacturers such as Boeing, Airbus, and Bombardier Aerospace.
- 250+ Employees
- 2011
- Established Company
- Onsite, Hybrid
- Industry, Production · Aviation, Space Travel
Employer reviews
- Career growth
- 2.8
- Team culture
- 3.0
- Working conditions
- 2.8
- Engineering
- 2.8
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