Job
In this role, you will install and develop custom UC solutions, managing their operation, including configuration and 3rd-level troubleshooting in complex Alcatel infrastructures.
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Your role in the team
- You are responsible for the installation, operation, and further development of customized UC and communication solutions in the Alcatel-Lucent Enterprise environment (OXE).
- You are responsible for configuration, incident management, and problem management for complex Alcatel infrastructures, including Alcatel-Lucent Enterprise components, New Voice alarm servers, and connected third-party products.
- You analyze disruptions at a 3rd-level, conduct root cause analyses, and ensure stable operation in SLA-critical service provider environments.
- With your technical expertise, you support the planning and implementation of transition and transformation projects, migrations, as well as complex lifecycle changes in existing customer environments.
- You are experienced in working with Alcatel management and application tools, including Contact Center (CCA, CCS), 4059EE switching, Integrated Automatic Switching, DECT, and the 8770 Management Server.
- You promote knowledge transfer within the team, support colleagues professionally, and actively contribute to the further development of our technical services.
Our expectations of you
Qualifications
- Detailed expertise of Alcatel-Lucent Enterprise's UC portfolio
- Deep expertise in Alcatel tools and systems, especially Contact Center (CCA, CCS), Vermittlung 4059EE, Integrated Automatic Call Distribution, DECT, 8770 Management Server
- Solution- and service-oriented personality with a high customer focus
- German language skills corresponding to C1 level and English language skills at B2 level
- Driver's license B and flexibility for rotational on-call duties
Experience
- Several years of solid experience with Unified Communications and Voice solutions in the Alcatel-Lucent Enterprise environment (OXE) and ACSE certification
What we offer
- Flexible working: Home Office, Remote Work, Flextime, Sabbatical
- 26 vacation days & days off on December 24th and 31st
- Paid lunch break, meal vouchers
- Free A1 Internet plus additional discounts for Family & Friends
- Company mobile phone also for private use
- A1 Internal Job Market & Opportunities for Further Training
- (Mental) Health Services
- A1 Radl - Lease bicycle or e-bike at favorable conditions
- We believe it is important that your salary reflects your qualifications and experience. This can be significantly above the collective agreement and starts at €75,000 gross per year, all-in.
- A company car with private use is provided for this position.
Benefits
Food & drink
Health, fitness & fun
Topics you will work on
Job locations
About your employer
A1 is Austria's leading communications provider, with over 5.5 million mobile customers and nearly 2.3 million landline subscribers. Customers benefit from a comprehensive suite of offerings, including voice calls, internet access, digital cable TV, data and IT solutions, value-added services, wholesale services and mobile business and payment solutions
- 1995
- German, English
- Established Company
- Full Remote, Hybrid, Onsite
- Internet, IT, Telecommunication
Employer reviews
- Team culture
- 3.7
- Working conditions
- 3.9
- Career growth
- 3.8
- Engineering
- 3.3
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