teampool Personalberatung

Processing and support for complex inquiries and issues Monitoring of ticket trends and process ambiguities Supervisor for the Service Desk in case of uncertainties and decision-making. Service Desk contact person as a subject matter expert on projects...

Acceptance and processing of IT support requests Analysis of disruptions and implementation of initial solutions User support as well as training in IT systems Installation, configuration, and maintenance of hardware and software including license...

Independent development and customization of ABAP programs according to the requirements of the business units. Creation and optimization of forms to efficiently support business processes. Development and implementation of workflows that automate and...