1st Level Support Jobs in Styria

You receive IT incident reports, questions, and change requests from our users. You are the interface between 1st and 2nd level support. You create and escalate complex trouble tickets, impressing with your attention to detail. You keep the knowledge...

Recording, categorization, and processing of support requests and incident reports via phone and email. Maintenance and operation of various clients' and servers' infrastructures for our customers.

Independent processing of international IT requests via ticket. On-site and remote client support. Telephony support (landline and mobile). Installation and setup of hardware and software. Creation and maintenance of technical documentation.

Central contact person on site: At the Graz Raaba location, you will be the central contact person and will assume responsibility for smooth IT operations and support our internal customers with a high level of service and customer orientation....

You are one of our saviors when it comes to IT disruptions and requests from our employees and provide first-level IT support. You will manage our IT hotline and be the first point of contact for all IT matters at the Graz location. When...

Acceptance, categorization and prioritization of IT requests in the ticket system. Forwarding tickets to the appropriate support levels and departments. Support in the initial resolution of standard requests (1st level support). Monitoring and tracking...

Receiving, analyzing and prioritizing inquiries and fault reports via telephone, email or ticket system. Troubleshooting and solving problems in the area of Windows operating systems, office applications and standardized software. Documentation of...

As an IT Support Engineer (m/f/d) you work in the IT helpdesk, independently process ticket requests and ensure sustainable solutions. Independent processing of international IT requests via ticket On-site and remote client support Telephony support...

Receive IT fault reports, questions and change requests professionally Score points with your language skills in German and French Process and resolve IT requests professionally and competently You are the interface between customers and 2nd level...

Independent processing of international IT requests via tickets On-site and remote client support Telephony support (landline and mobile) Installation and setup of hardware and software Creation of technical documentation

o Acceptance and analysis of IT malfunctions and their elimination o In-house user support (troubleshooting, repairs, client installations) o Installation, configuration and troubleshooting in a Microsoft environment (AD) o Support for standard software...

Receive IT error reports, questions and change requests professionally Process the concerns of our customers by telephone and in writing Create, control and forward trouble tickets and score with your attention to detail As the interface between...