Job
- Level
- Junior
- Job Field
- IT, Network, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 41.500 € Gross/Year
- Location
- Salzburg
- Working Model
- Onsite
Job Summary
In this role, you will be the point of contact for IT inquiries in 1st-level support, analyzing and prioritizing incidents in the ticket system, and assisting with hardware, software, and video conferencing solutions.
Job Technologies
Your role in the team
- First-level support contact person for employees regarding IT inquiries and issues (remote & on-site)
- Acceptance, analysis, and prioritization of incidents and service requests in the ticketing system
- Support with topics related to the IT workplace, smartphones (iPhones), telephony, Office applications, and Microsoft 365.
- Rapid error analysis and resolution at first contact, including escalation to 2nd-level support if necessary.
- On-site support, setup, and management of workstations (hardware & software)
- Support with meeting setups and video conferencing systems
- Collaboration with internal teams and external service providers to ensure smooth IT operations.
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Our expectations of you
Education
- Completed IT training (apprenticeship, technical school, HTL or similar) or comparable skills
Qualifications
- Basic understanding of networks, clients, and IT security
- Good knowledge of working with Windows, Microsoft 365 (especially Outlook and Microsoft Teams), and standard IT workstations.
- Service-oriented, communicative personality with a passion for direct contact with users.
- Team player with a high level of service and problem-solving orientation
- Structured, solution-oriented, and highly precise work approach combined with high reliability.
Experience
- Experience in IT support / Helpdesk or with ticketing systems is an advantage.
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What we offer
- Challenging, varied role with comprehensive onboarding phase
- Appreciative collaboration within an ambitious team
- Excellent opportunities for further education and training
- Annual gross salary from EUR 41,500 (full-time with Matura), with willingness to overpay depending on education and experience.
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Benefits
Health, Fitness & Fun
Work-Life-Integration
Job Locations
This is your employer
Bankhaus Carl Spängler & Co.
The Spängler Bank is a independent private bank with its headquarters in Salzburg and seven other locations. It was founded in 1828, still remains family-owned, and the seventh generation of the Spängler family is currently active in the bank.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Banking, Finance, Insurance
Junior IT technician
- Salary
- from 41.500 € Gross/YearNet salary converted from the gross salary in the job ad.from 30.502 € net/Year
- Location
- Salzburg
- Working Model
- Onsite
- Diversity
- Open for all genders
