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Senior ERP Applications Assistant

New

OSCE

Job

  • Level
    Senior
  • Job Field
    BI
  • Employment Type
    Full Time
  • Contract Type
    Permanent employment
  • Salary
    from 6.260 € Gross/Month
  • Location
    Vienna
  • Working Model
    Onsite

    • Job Summary

    In this role, you will analyze requirements, create ERP specifications, conduct configurations and testing. You will also optimize business processes and provide support for ERP applications.

    Job Technologies

    Your role in the team

    • As Senior ERP Applications Assistant, you will be a member of the ICTS Functional Support Unit (FSU), which is responsible for delivering enterprise resource planning (ERP) applications and services to all OSCE personnel in all field missions and institutions.
    • You will report to the Chief ICT, Functional Support, with the Deputy Director, Head of ICTS, serving as the second-level supervisor.
    • Analyzing and documenting business requirements and translating them into ERP functional and technical specifications across the domains of HR, Finance (including Payables, Receivables, Cash Management, General Ledger, and Projects/Grants Accounting), and Materials Management.
    • Documenting and optimizing end-to-end business processes within the ERP ecosystem, ensuring alignment with best practices and regulatory frameworks.
    • Leading the configuration, testing, and deployment of ERP enhancements and new modules, ensuring quality and alignment with stakeholder expectations.
    • Co-ordinating patch management, upgrades, and data migrations with technical teams, minimizing system disruption.
    • Delivering second- and third-level functional support, troubleshooting complex ERP issues, and acting as liaison with vendor support teams.
    • Designing and conducting targeted training sessions and user enablement initiatives to improve ERP adoption and self-sufficiency.
    • Recommending emerging ERP features, automation tools (e.g., RPA), and analytics enhancements to improve operational efficiency.
    • Ensuring ERP practices align with organizational policies, data governance standards, and audit requirements.
    • Performing other related duties as required.

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    Our expectations of you

    Education

    • Completed secondary education, supplemented by specialized training or formal studies in computer science.
    • A first-level university degree in the area of Finance, Materials Management/Supply Chain, HR or Computer Science is desirable.
    • A minimum of seven (7) years of progressive experience in ERP functional analysis, configuration, and implementation, using Oracle E-Business Suite (R12) and/or Oracle Fusion Cloud Applications; a university degree in a relevant field may be considered as a substitute for up to two years of working experience only to determine eligibility.

    Qualifications

    • Relevant certifications (e.g., PRINCE2, Oracle Certified Professional, Oracle Cloud HCM, Agile/Scrum, ITIL) are desirable.
    • Strong analytical and problem-solving skills with proven ability to assess complex ERP issues and coordinate resolutions involving vendors and cross-functional teams.
    • Proficiency in developing reports using Oracle BI Publisher or equivalent reporting tools, and familiarity with SQL/PLSQL for data validation and analysis.
    • Working knowledge of change management, patch testing, and production deployment processes in ERP environments.
    • Familiarity with project management methodologies (e.g., PRINCE2, Agile), and tools such as JIRA, Confluence, or ServiceNow.
    • Familiarity with International Public Sector Accounting Standards (IPSAS) and configuration of IPSAS-compliant ledgers in Oracle EBS, including Subledger Accounting (SLA) integration with the General Ledger.
    • Excellent oral and written communication skills in English.
    • Strong interpersonal and communication skills; ability to explain technical concepts to non-technical stakeholders and influence process owners.
    • Ability to work independently in a fast-paced, multicultural environment.

    Experience

    • Experience in business process integration and optimization across core ERP Oracle E-Business Suite (R12) and/or Oracle Fusion Cloud Applications modules such as Finance (e.g., Payables, Receivables, Cash Management, General Ledger, Subledger Accounting, Projects/Grants Accounting), HR, Payroll, Procurement, or Budgeting.
    • Hands-on experience in developing ERP functional specifications, conducting user acceptance testing (UAT), and leading solution rollout activities.
    • Experience in second/third-level ERP user support, documentation of knowledge base/FAQs, and training delivery to end-users at various proficiency levels.
    • Experience with cloud-based ERP solutions, Robotic Process Automation (RPA) tools, and low-code/no-code platforms (e.g., Oracle APEX, Oracle HCM Cloud) is highly desirable.
    • Experience in international or public sector settings is desirable.

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    Job Locations

    Map of company locations

    • Location Vienna

      Austria

    Topics that you deal with on the job

    This is your employer

    OSCE

    OSCE

    Wien

    The OSCE – the Organization for Security and Cooperation in Europe – is the world’s largest regional security organization, with 57 member states in North America, Europe, and Asia. The OSCE works to promote stability, peace, and democracy for more than a billion people through political dialogue based on shared values and practical cooperation.

    Description

  • Founding year
    1991
  • Company Type
    Established Company
  • Working Model
    Hybrid, Onsite
  • Industry
    Public Service, Unions
    • Logo OSCE

    Senior ERP Applications Assistant

    OSCE
    Salary
    from 6.260 € Gross/Month
    Location
    Vienna
    Working Model
    Onsite

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