Job
- Level
- Experienced
- Job Field
- IT, Support, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 55.076 € Gross/Year
- Location
- Vienna
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you ensure the stable operation of IT applications in the AI portfolio, conduct analyses, handle service requests, and are involved in release management and second-level support.
Job Technologies
Your role in the team
- Ensuring the operational management of IT specialist applications within the AI portfolio.
- Provision and configuration of product-specific components to ensure stable and efficient application operation.
- Incident and problem management including root cause analysis (code and logfile analysis) within a structured duty roster from 07:00 to 17:00.
- Processing of service requests and support for our internal and external customers.
- Conducting technical product acceptance tests as part of release patches.
- Management of release management in close coordination with Operations Management and Product Management.
- Technical support in projects and active participation in technical as well as organizational tasks.
- Development and maintenance of customer process knowledge to ensure optimal support.
- Execution of defined business processes of the customer on behalf of the customer if required.
- Participation in 7x24 on-call duties within the scope of maintenance windows and projects.
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Our expectations of you
Education
- Completed technical training or an equivalent qualification.
- ITIL knowledge or equivalent training is desirable.
Qualifications
- A strong interest in AI and LLM technologies as well as their responsible use in administration is desirable.
- Excellent knowledge in the following technologies and areas: Linux systems (preferably RedHat), container platforms (preferably OpenShift), monitoring tools (preferably Zabbix or Grafana), XML or JSON is advantageous, web technologies are desirable.
- Ideally, database knowledge with a focus on PostgreSQL.
- Structured and results-oriented way of working.
- Proficient in German.
Experience
- Extensive relevant professional experience in medium-sized or large, heterogeneous IT system landscapes.
- Extensive practical experience in second-level support.
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What we offer
- Depending on the level of education and relevant professional experience, the annual gross salary according to the BRZ collective agreement starts from EUR 55,076.70 when the requirements profile is fully met.
- This salary indication refers to a full-time position of 38.5 hours per week; any additional hours worked beyond this will be compensated.
- Depending on the specific qualifications, an overpayment may be possible with several years of professional experience.
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Benefits
Work-Life-Integration
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Food & Drink
Health, Fitness & Fun
Topics that you deal with on the job
Job Locations
This is your employer
Bundesrechenzentrum GmbH
Wien
The Bundesrechenzentrum GmbH is the leading IT service provider and E-Government partner of the Austrian government. With over 1,200 employees, BRZ supports more than 30,000 IT jobs at 1,200 locations and achieves an annual revenue of 260 million euros.
Description
- Company Size
- 250+ Employees
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
Dev Reviews
by devworkplaces.com
Total
(5 Reviews)3.8
Career Growth
4.0Engineering
3.2Workingconditions
3.8Culture
4.2
Application Manager for AI and LLM
- Salary
- from 55.076 € Gross/YearNet salary converted from the gross salary in the job ad.from 38.479 € net/Year
- Location
- Vienna
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
