Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Part Time/Full Time
- Contract Type
- Permanent employment
- Location
- St. Pölten
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will handle inquiries from existing and new customers both via phone and in writing, while providing 1st level support for e-mobility and issues with mobile internet.
Your role in the team
- Telephone and written support for existing and new customers.
- 50% calls (Inbound/Outbound) including CRM documentation.
- 1st Level Support for E-Mobility including ticket creation, appointment scheduling, and more.
- 50% Backoffice - Ticket processing for disruptions in mobile internet and infrastructure.
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Our expectations of you
Qualifications
- Communicative, friendly personality with a confident demeanor on the phone.
- Flawless German and good English skills (B2/C1) in spoken and written form.
- Proficient in handling PCs, email, and common Office programs.
- Growth mindset towards new technologies and an interest in continuous learning.
Experience
- Ideally, experience in customer service or sales.
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What we offer
- Start by arrangement.
- Flexible working time models (full-time/part-time by agreement, home office, etc.).
- Long-term collaboration in a growing team with a 'you' culture.
- Insight into new technologies and future industries.
- You support our customers within the timeframe of Monday to Sunday, 07:00 AM to 10:00 PM (monthly duty scheduling).
- Pizza Friday, Breakfast Monday, numerous employee events, and much more.
- Special offers/discounts at over 1,500 companies, corporate bike leasing, etc.
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Benefits
Work-Life-Integration
Topics that you deal with on the job
Job Locations
This is your employer
XELEO by Benefit Partner
XELEO by Benefit Partner, an established customer service center in Austria, has established itself as a competent provider in customer service since its founding in October 2008. With around 150 employees, the company handles over a million customer contacts annually.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
support staff
- Location
- St. Pölten
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
