Level: Experienced

Job Field: IT, Support

Employment Type: Part Time/Full Time

Contract Type: Permanent employment

Salary: from 2.500 € Gross/Month

Location: Vienna

Working Model: Onsite

Job Summary

In this role, you will handle 1st-level support for Mac environments, assist with device setup and troubleshooting, and document support cases and error analysis.

Your role in the team

1st-Level support for colleagues (MacBooks/iMacs, apps, workstation setup, meeting rooms)
Setup & Support of End Devices (User Setups, Updates, Software Installations, MDM)
Troubleshooting for disruptions and user inquiries - pragmatic and solution-oriented
Support with office-specific tools (ArchiCAD, BIMCloud, Rhino) and typical workflow questions
Documentation of support cases, as well as analysis and structural resolution of general errors.
Collaboration with internal contacts and external partners

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Our expectations of you

Qualifications

You enjoy explaining and stay friendly — even when things are hectic.
You prefer Apple/Mac (more than traditional Windows-only environments)
You are curious, quick to learn, and enjoy thinking one step ahead.
You work in a structured, reliable, and service-oriented manner.
You are already using AI to make your workflow more efficient.

Experience

You already have experience with Support and Operations.
Initial experience in (IT) support is a plus, but not a must.

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What we offer

Modern, creative environment in architecture & design - with real user cases instead of a 'ticket factory'.
Apple-first setup and diverse topics around the digital workplace
Flexible working hours and good compatibility with other commitments
Direct Impact: you help teams stay productive – visible and appreciated
Hands-on team culture with room for input and improvement
Salary: at least EUR 2,500 gross/month (full-time basis). Overpayment is possible depending on qualifications.