Job
- Level
- Lead
- Job Field
- IT, Support, Project
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 65.000 € gross/year
- Location
- Vienna
- Working Model
- Onsite
Job Summary
In this role, you lead a tech support team, drive digital innovations forward, optimize workflows, collaborate with departments, and provide comprehensive consulting to customers.
Your role in the team
- Do you want to not only manage modern customer service but actively shape it?
- As a Chapter Lead in Customer Support, Innovation & Digital Services, you will lead our 7-member team.
- Together, you actively drive the development of our technical support and create real added value for our customers from innovative digital service ideas.
- Management & Development of a team in technical customer support.
- Responsibility for innovation processes, such as the implementation of digital tools.
- Alignment of workflows according to applicable quality standards.
- Collaboration with international departments to coordinate global requirements.
- Support in consulting and sales of services, as well as providing service- and technology-related information.
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Our expectations of you
Education
- Completed apprenticeship (HTL, HAK) and/or university studies (FH/University) with a technical or business administration focus.
Qualifications
- You are an inspiring leader with interconnected and strategic thinking who creates a motivating environment and attracts talent.
- Your committed leadership style promotes cross-team collaboration, and you drive meaningful change to shape the future of healthcare.
- You communicate confidently at all levels and integrate global, regional, and local influencing factors.
- Excellent German and English skills (spoken and written).
- Practical knowledge in project management and familiarity with modern CRM systems.
Experience
- Extensive experience in customer service as well as an understanding of the workflows and processes in diagnostic laboratories or hospitals.
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What we offer
- You can expect an annual gross salary starting from €65,000 (full-time basis), as well as attractive benefits.
- Flexible working hours, company restaurant, corporate health promotion, and a variety of sports offerings are just a few of them.
- Depending on qualifications and experience, there is a willingness to pay above the standard rate.
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Benefits
Health, Fitness & Fun
Higher Take-Home Pay
Work-Life-Integration
Topics You Will Work On
Job Locations
About Your Employer
Roche Austria GmbH
Wien
As the world's largest biotech company, Roche develops groundbreaking medications that improve therapy standards in oncology, immuno-oncology, infectious diseases, ophthalmology and neurology. Roche is also the world's leading provider of in vitro diagnostics and tissue-based cancer tests as well as a pioneer in diabetes management.
Description
- Language
- German
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Pharmaceutical Sector, Chemical Industry, Biotech
Employer reviews
by devworkplaces.com
Total
(2 Reviews)3.9
Workingconditions
4.7Engineering
3.3Career Growth
3.6Culture
4.2
Chapter Lead Customer Support Center
- Salary
- from 65.000 € gross/yearEstimated net salary based on the gross salary in the job ad.from 43.766 € net/year
- Location
- Vienna
- Working Model
- Onsite
- Diversity
- Open for all genders
