Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Part Time/Full Time
- Contract Type
- Permanent employment
- Salary
- from 3.000 € gross/month
- Location
- Vienna
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will analyze 2nd level support cases, resolve issues, and create user manuals. Additionally, you will configure and install our RIS and PACS products while training users on these systems.
Job Technologies
Your role in the team
- As a 2nd Level Support, you handle support cases from 1st Level, analyze them in detail, and ensure sustainable troubleshooting.
- You handle IT tickets, perform problem analysis, and troubleshoot.
- Through your experience, you create user manuals and know-how articles for our knowledge base.
- As an applicator, you actively participate in diverse IT projects.
- You configure, install, and train our RIS and PACS products.
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Our expectations of you
Education
- You have formal education or professional experience in the IT/Computer Science field.
Qualifications
- Your affinity for IT and enjoyment in solving technical problems distinguish you.
- You are a communicative personality with a high level of service orientation.
- You work independently and possess a quick comprehension as well as out-of-the-box thinking.
- You enjoy learning and working with a versatile industry solution.
- You are a team player.
- You have knowledge in Microsoft Server and Client operating systems & MS Office.
- You have excellent German skills (C2) and at least rudimentary English skills in speaking and writing.
Experience
- Basic knowledge of SQL (experience with queries and database maintenance).
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What we offer
- We offer you flat hierarchies and fun at work – we enjoy exchanging ideas regularly and openly.
- A varied, autonomous role as well as an open and relaxed atmosphere.
- Transparent pay: We do not offer all-in contracts.
- Overtime is fairly compensated and paid additionally – because we know that time is valuable.
- An office in the center of Vienna with excellent public transportation connections (Vienna Mitte).
- Personal and professional development opportunities.
- Opportunity to get involved in other projects within the company.
- Crisis-proof working environment.
- Flexible scheduling within our opening hours (Monday to Friday, 7:00 AM to 6:00 PM) that is well compatible with further education and family.
- Performance-based remote work option by arrangement.
- A gross monthly salary of at least EUR 3,000 (full-time basis with 38.5 hours/week) with willingness to overpay depending on experience and qualifications.
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Benefits
Work-Life-Integration
Job Locations
About Your Employer
D.A.T.A. Corporation Softwareentwicklungs GmbH
Wien
The D.A.T.A Corporation AUTOMED has specialised in developing high-end software for radiology departments. Our software solutions are tailored specifically to the needs and demands of radiologists.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
Employer reviews
by devworkplaces.com
Total
(2 Reviews)4.2
Career Growth
4.4Workingconditions
4.3Culture
4.6Engineering
3.5
IT Support Engineer and Application Engineer
- Salary
- from 3.000 € gross/monthEstimated net salary based on the gross salary in the job ad.from 2.174 € net/month
- Location
- Vienna
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
