Job
- Level
- Experienced
- Job Field
- IT, Support, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 45.738 € Gross/Year
- Location
- Innsbruck, Vienna, Dresden
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will handle support requests for VertiGIS FM, analyze technical issues, and communicate with customers while closely collaborating with the development team to resolve errors.
Job Technologies
Your role in the team
- You will become part of our support team and be the first point of contact for support cases related to VertiGIS FM, our software for facility management and infrastructure processes.
- You handle support inquiries, analyze issues that arise during ongoing operations, and work closely with internal teams.
- Processing, prioritizing, and assigning support requests for VertiGIS FM via the Zendesk support portal.
- Written and telephone communication with customers during the processing of support cases.
- Analysis of encountered errors and functional issues during ongoing operations.
- Independent reproduction and analysis of reported support cases in VertiGIS FM.
- Preparation of technical information for development tickets (e.g., bug reports, reproduction steps, database analyses).
- Technical coordination with the development team for further processing of the reported issues.
- Creation and maintenance of knowledge base articles to sustainably support recurring support cases.
- Participation in the continuous improvement of support processes and knowledge base.
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Our expectations of you
Qualifications
- Strong IT affinity and proficient handling of common IT applications.
- Interest in technical issues and the analysis of software and application problems.
- Structured and meticulous approach to handling support cases.
- Communication skills in written and telephone interactions with customers and internal contacts.
- Languages: German: C1, English: B1.
- Knowledge in the field of CAFM or Facility Management.
- Basic understanding of databases (e.g., SQL, Oracle).
Experience
- Experience in 1st- or 2nd-level support.
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What we offer
- Regulation for mobile working (hybrid work possible).
- Flexible working hours through flextime.
- International work environment.
- Attractive benefits (In addition to your salary, you will receive up to €80 per month for personal extras - depending on the location, you can use this for meals, public transport, or other offers).
- The position is to be filled at one of the following locations: Germany: Dresden, Austria: Innsbruck, Vienna.
- The employment is based on the IT collective agreement.
- The collective agreement minimum salary for this position is €45,738.00 gross per year (38.5 hours/week).
- The actual compensation depends on qualifications and experience.
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Benefits
Work-Life-Integration
Health, Fitness & Fun
Topics that you deal with on the job
Job Locations
This is your employer
VertiGIS GmbH
Dynamic Design was originally founded over 25 years ago and is now part of the VertiGIS corporate group. We are a manufacturer of the world's leading network inventory management software, ConnectMaster®. Our 200+ customers worldwide are businesses that operate telecommunications networks as their main business or use our software to support their business processes. They are supported by our offices in Germany, Switzerland, Austria, and Australia as well as through our international sales partners.
Description
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
Support Engineer - VertiGIS FM
- Salary
- from 45.738 € Gross/Year
- Location
- Innsbruck, Vienna, Dresden
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
