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IT Support

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DIG GmbH

Job

  • Level
    Experienced
  • Job Field
    IT, Support
  • Employment Type
    Full Time
  • Contract Type
    Permanent employment
  • Salary
    from 2.349 € Gross/Month
  • Location
    Linz
  • Working Model
    Hybrid, Onsite

    • Job Summary

    In this role, you will handle support requests in the ServiceNow ticketing system, develop technical solutions, document your work, and optimize support processes for the highest quality of service.

    Job Technologies

    Your role in the team

    • You are the first point of contact for our clients and ensure that support requests are handled efficiently and solution-oriented.
    • You handle customer inquiries, maintain them in the ServiceNow ticketing system, and independently manage the tasks that arise.
    • Depending on the support level, you analyze technical issues and develop appropriate solutions or coordinate cross-team handling.
    • In communication with project management, consulting, and software development, you ensure smooth coordination and targeted implementation.
    • You document solutions comprehensively, thereby contributing to the continuous expansion of our knowledge database.
    • Through your structured working approach, you support the ongoing optimization of our support processes and service quality.

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    Our expectations of you

    Education

    • Completed vocational training with an IT focus, such as an apprenticeship, technical school, HTL, HAK, or a comparable qualification.

    Qualifications

    • Solid knowledge of SQL, proficient in ticket systems and technical troubleshooting.
    • Friendly and professional demeanor, analytical thinking skills, as well as a structured and solution-oriented approach to work.
    • Very good German skills and good English skills for communication in an international environment.

    Experience

    • Initial experience in customer service or technical support.

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    What we offer

    • The minimum gross monthly salary according to the IT collective agreement is EUR 2,349.00 (based on full-time 38.5 hours/week). Depending on qualifications and experience, we are willing to offer a significantly higher salary.

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    Benefits

    Health, Fitness & Fun

    Food & Drink

    Work-Life-Integration

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    Topics that you deal with on the job

    Job Locations

    Map of company locations

    • Location Linz

      Oberösterreich

      Austria

    This is your employer

    DIG GmbH

    DIG GmbH

    Linz, Linz

    Since 2001, we have been setting the tone in digital purchasing throughout the industry. With our automation solutions for all work steps, we have continuously increased the efficiency potential in purchasing. As a total provider, we enable end-to-end business automation: from document flow to e-procurement to highly ambitious purchase-to-pay.

    Description

  • Company Size
    50-249 Employees
  • Founding year
    2001
  • Language
    German
  • Company Type
    Established Company
  • Working Model
    Hybrid
  • Industry
    Consulting, Internet, IT, Telecommunication
    • Logo DIG GmbH

    IT Support

    DIG GmbH
    Salary
    from 2.349 € Gross/Month
    Location
    Linz
    Working Model
    Hybrid, Onsite
    Diversity
    Open for all genders

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