Job
- Level
- Experienced
- Job Field
- IT, Network, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- 3.200 to 3.800€ Gross/Month
- Location
- Graz
- Working Model
- Onsite
Job Summary
In this role, you provide technical support to customers and partners by analyzing system issues, handling support requests, and implementing solutions while closely collaborating with specialized teams.
Job Technologies
Your role in the team
- Technical support for customers and partners in analyzing and resolving system issues.
- Processing incoming support requests via phone, email, and ticket systems.
- Independent analysis and prioritization of support cases as well as coordination with specialized support teams.
- Support in the implementation, installation, and configuration of software and system solutions.
- Diagnosis and troubleshooting of technical issues in the areas of systems, networks, and applications.
- Follow-up on open inquiries as well as structured analysis of recurring issues.
- Creation and maintenance of technical documentation and reports.
- Participation in the continuous improvement of support processes and service quality.
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Our expectations of you
Education
- Completed HTL or ongoing studies in IT, Computer Science, or Network Technology.
Qualifications
- Knowledge of IT infrastructures, especially LAN, WLAN, cloud environments, as well as Linux and Windows systems.
- Structured, solution-oriented, and self-responsible way of working.
- High customer orientation as well as strong communication skills.
- Willingness to occasional business trips and professional demeanor in customer contact.
- Excellent spoken and written proficiency in German and English.
- Teamwork, commitment, and enjoyment in collaborating with various departments.
Experience
- Experience with remote support or remote maintenance tools is an advantage.
- Initial practical experience in IT support or technical customer service is desirable.
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What we offer
- Balanced work-life balance.
- Long-term career planning.
- Friendly and competent team.
- A versatile range of responsibilities with a high degree of autonomy.
- Good infrastructure and good public accessibility.
- Attractive sports and health offerings.
- Excellent company cafeteria.
- Regular team events.
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Benefits
Health, Fitness & Fun
More net
Work-Life-Integration
Food & Drink
Job Locations
This is your employer
IVM Technical Consultants
IVM Technical Consultantsbezirk has been operating in Austria for over 40 years, specializing in technical and commercial software & IT solutions, electronics & electrical engineering, plant engineering & automation, and mechanical engineering & design.
Description
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Consulting
Support Specialist
- Salary
- 3.200 to 3.800€ Gross/Month
- Location
- Graz
- Working Model
- Onsite
- Diversity
- Open for all genders
