Job
- Level
- Experienced
- Job Field
- IT, BI, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- 2.112 to 4.224€ gross/month
- Location
- Marktgemeinde Kundl
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will be responsible for handling customer inquiries about the ERP software VenDoc, assisting users with technical issues, and conducting training sessions on how to use the software.
Your role in the team
- As a Helpdesk Employee (m/f/d) at PraKom Software GmbH, you will be part of our software support team and assist our customers with all questions and concerns related to our ERP software VenDoc.
- Acceptance and processing of customer inquiries via telephone, email, or ticketing system.
- Troubleshooting technical issues and providing support for the use of our software.
- Documentation of customer feedback and forwarding to the development team.
- Conducting training sessions and workshops for clients.
- Continuous improvement of customer satisfaction and customer loyalty.
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Our expectations of you
Education
- Completed training in the commercial, craft, or IT sector or comparable professional experience.
Qualifications
- Solid knowledge in the use of ERP software.
- Good communication skills and a high customer orientation.
- Independent and solution-oriented working style.
- Good command of German, both spoken and written.
Experience
- Experience in customer service or helpdesk roles.
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What we offer
- A varied role in a dynamic and technological environment.
- Comprehensive onboarding and regular training sessions.
- Flexible working hours and the possibility of remote work.
- Attractive compensation according to KV-IT and social benefits.
- Opportunities for personal and professional development.
- A motivated and committed team.
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Benefits
Health, Fitness & Fun
Work-Life-Integration
Food & Drink
Topics You Will Work On
Job Locations
About Your Employer
PraKom Software GmbH
Bereits über 900 Unternehmen im DACH-Raum und Südtirol sind begeistert von den neuen und wegweisenden Möglichkeiten, welche Ihnen unsere Software bietet.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
helpdesk staff
- Salary
- 2.112 to 4.224€ gross/monthEstimated net salary based on the gross salary in the job ad.1.703 to 2.835 € net/month
- Location
- Marktgemeinde Kundl
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
