Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Vienna
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you advise internal customers on IT topics, take in and categorize issues, and resolve them in 1st Level Support while collaborating closely with 2nd and 3rd Level Support.
Job Technologies
Your role in the team
- Focus – You advise and support our internal clients as a competent point of contact for IT topics.
- Regular operation – In your role as a Service Point and Service Desk employee, you are responsible for receiving, categorizing, and resolving incidents.
- You stay competent and committed to the ball.
- You advise our employees and provide assistance with IT issues as needed within the scope of 1st Line Support.
- Teamwork – In collaboration with the 2nd & 3rd Level Support, you complete customer requirements in an ITIL management tool.
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Our expectations of you
Education
- You possess comprehensive knowledge and have completed training in the IT field.
Qualifications
- You must have good knowledge of the Windows 11 operating system as well as the MS Office standard applications (Word/Excel/PowerPoint).
- You are characterized by a structured and independent way of working, and you combine your analytical approach with a strong team spirit.
- Excellent German and English skills, as well as very good communication skills and customer orientation, complete your profile.
- You don't meet all the listed points? No problem! Not every applicant needs to fulfill all the criteria; we are happy to invest in your skills!
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What we offer
- We look forward to receiving your online application in the form of a cover letter and your CV.
- Certificates and diplomas are also welcome.
- Different ways of thinking, experiences, education, needs, and cultures make us who we are.
- Therefore, we welcome applications regardless of gender, nationality, ethnic origin, religion or belief, disability, age, sexual orientation, and identity.
- Do you need support with your application or the application process regarding accessibility? Feel free to contact our I&D contact person Denise Pfneiszl at any time.
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Benefits
Work-Life-Integration
- 🚌Excellent Traffic Connections
- 🏠Home Office
- ⏰Flexible Working Hours
- 👔Textile Service
- 🅿️Employee Parking Space
- 🏝Extra Holidays
- ⏸Educational Leave/Sabbatical
- 😇Time for External Voluntary Work
More net
- 💻Company Notebook for Private Use
- 🛍Employee Discount
- 🚎Public Transport Allowance
- 💵Bonus Payments
- 🚙Company Car
- 💰Bonus Commisions
- 📱Company Phone for Private Use
Health, Fitness & Fun
- ♿️No Physical Barriers
- 🧠Mental Health Care
- 💰Team Budget for Free Use
- 🎳Team Events
- 👩⚕️Company Doctor
- 🏋🏿♂️Fitness Offers
Food & Drink
Job Locations
This is your employer
PwC Österreich
Klagenfurt Am Wörthersee, Graz, Salzburg, Wien, Linz
PwC is one of the leading consulting firms in the world, offering services in auditing, tax and legal advice, and business consulting. We have a long history of providing quality services to our clients, and our team of experts is second to none.
Description
- Company Size
- 250+ Employees
- Founding year
- 1994
- Language
- German, English
- Company Type
- Established Company
- Working Model
- Hybrid
- Industry
- Banking, Finance, Insurance, Consulting, Law, Finance, Economics
IT employees in 1st level support
- Location
- Vienna
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
