Job
- Level
- Junior
- Job Field
- IT, Support, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- 35.000 to 45.000€ Gross/Year
- Location
- Andorf
- Working Model
- Hybrid, Onsite
Job Technologies
Your role in the team
- You will be responsible for supporting our customers' IT environments, which include between 5 and 250 workstations.
- You support the customer via various channels - whether by phone, email, through our ticket system, remote maintenance or on-site.
- You will take care of our managed services in the areas of Windows 10/11, Windows Server, Microsoft 365 and Azure environments.
- You identify, analyze, and solve hardware and software problems with precision and efficiency.
- You always keep an eye on the relevant customer systems and IT services.
- You'll ensure that our clients' new employees are well prepared for their start. You'll provide training and onboarding. You'll also create and maintain clear and understandable documentation for your team and our clients.
- When it comes to demanding IT projects, rollouts or particularly tricky tasks, you will work hand in hand with your colleagues and contribute your expertise.
- Your priority is customer satisfaction. Should major challenges arise, you will ensure a seamless transition to the next support level.
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Our expectations of you
Education
- You have completed IT training or have already gained professional experience in a similar position. We are also open to career changers with service-oriented professional experience.
Qualifications
- You bring initiative and a high sense of responsibility.
- You impress both our customers and the team with your outstanding solution and service orientation.
- You have expertise in the modern workplace, including Microsoft 365, Windows 10/11 and hybrid work scenarios.
- You have basic knowledge of networking and firewalls - think of topics like routing, switching, vLAN and WiFi.
- You have an awareness of cybersecurity and the ability to react quickly to potential attacks.
- You should be able to express yourself confidently in German and English.
- You take a customer- and solution-oriented approach to work for granted.
- You are always willing to learn, have strong customer-related skills, and are able to act independently when required.
Experience
- Experience in dealing with Windows Server, backup, storage and the associated roles such as AD, file server, DNS and DHCP is desirable or the willingness to undertake further training.
- Maybe you even have experience with RMM, PSA, or other MSP tools - that would be a great plus!
- We would appreciate experience with ITIL, incident management or service requests, and if not, you should be willing to undertake further training.
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Benefits
Work-Life-Integration
Job Locations
Location Andorf
4770 Oberösterreich
Austria
Topics that you deal with on the job
This is your employer
Stuhlberger IT
Stuhlberger IT provides proactive IT support tailored to small and medium-sized businesses with up to 250 employees. Our experts protect your company against cyber threats and optimize the use of Microsoft 365 as a central communication solution.
Description
- Company Type
- Digital Agency
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
Junior IT Systems Engineer
- Salary
- 35.000 to 45.000€ Gross/Year
- Location
- Andorf
- Working Model
- Hybrid, Onsite
