Job
- Level
- Junior
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Temporary employment
- Salary
- from 3.121 € Gross/Month
- Location
- Vienna
- Working Model
- Onsite
Job Summary
In this role, you will address incident requests in First-Level Support via phone and email. Your main focus will be on providing technical support to sales partners and documenting issues in our ticketing system.
Your role in the team
- In your role in the pure day shift, you respond to telephone and written disturbance reports in first-level support and assist in resolving them or coordinate their processing.
- Your main focus will be providing technical support via hotline for our vignette and toll sales partners (e.g., gas stations, tobacconists).
- You are part of a collegial, experienced team that provides technical 1st-level support around the clock in a 3-shift system to ensure a secure and stable IT operation.
- You handle and document all requests in our central ticketing system.
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Our expectations of you
Education
- You have completed or are currently pursuing an IT technical education (HTL/apprenticeship/vocational school) or
Qualifications
- You are dedicated, helpful, and communicative.
- Target-oriented, reliable, and precise work characterizes you.
- With your quick grasp of concepts, you adapt well to new subject areas.
Experience
- Perhaps some professional experience in Level 1 Support or IT Service Desk.
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What we offer
- A motivated, supportive team where you can get to know the world of 1st Level Support and where fun also has its place.
- A collective agreement salary of € 3,121.82 gross per month for 36 hours per week full-time is provided for this position.
- An attractive, appreciative working environment with comprehensive onboarding and a buddy system.
- Great benefits such as coverage of public transport ticket costs, meal vouchers, a health program, and free use of our electric pool cars & bikes on weekends.
- We value diversity, promote equal opportunities and inclusivity, and look forward to receiving your application.
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Benefits
Work-Life-Integration
Health, Fitness & Fun
Food & Drink
More net
Job Locations
This is your employer
ASFINAG
Klagenfurt, Wien
ASFINAG was founded in 1982 and is a company of the federal government. Our responsibilities include planning, financing, building, maintaining, operating and charging for 2200 kilometers of Autobahnen and Schnellstraßen.
Description
- Founding year
- 1982
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Public Service, Unions, Construction, Real Estate, Building Services
Summer Temporary First Level IT Service Desk Agent
- Salary
- from 3.121 € Gross/Month
- Location
- Vienna
- Working Model
- Onsite
- Diversity
- Open for all genders
