Job
- Level
- Junior
- Location
- Vienna
- Working Model
- Hybrid, Onsite
- Job Field
- IT, Network, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 37.860 € gross/year
Job Summary
In this role, you will assist customers and partners with the configuration and troubleshooting of Barracuda security solutions via various communication channels, safeguarding their IT infrastructure through targeted problem-solving.
Job Technologies
Your role in the team
- Technical support for Barracuda security solutions via phone, email, chat, or remote access.
- Support for our partners and clients in configuration, implementation, and troubleshooting.
- Communication, support, and protection of our clients' and partners' IT infrastructure.
- Support for our network, client/server, Linux/Windows/MacOS, storage, email, and web products.
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Our expectations of you
Education
- Completed vocational training with a focus on IT (apprenticeship, technical school, HTL, university of applied sciences, university).
Qualifications
- Strong troubleshooting and problem-solving skills.
- Strong solution-oriented thinking and willingness to learn new technologies.
- Basic knowledge of Data Protection, Public Cloud, VPN, Virtualization, IoT, Microsoft 365, and Web Technologies is advantageous.
Experience
- Ideally, experience in technical support.
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What we offer
- A team where you can express your opinion, influence decisions, and where you and your experiences are valued.
- Internal mobility - there are opportunities for cross-departmental training and the chance to reach the next career step within Barracuda.
- We offer competitive salaries and additional benefits based on your performance, experience, and qualifications.
- Based on the collective agreement, the minimum gross salary for this position is EUR 37,860.
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Benefits
Food & Drink
Topics You Will Work On
Job Locations
About Your Employer
Barracuda Networks AG
Innsbruck, Wien
Barracuda Networks Inc. provides industry-leading solutions in the areas of content and network security, application delivery, data storage, protection and disaster recovery. Over 150,000 organizations worldwide rely on our products for their critical business needs - because we're experts at delivering world-class performance and uncompromising quality.
Description
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
Employer reviews
by devworkplaces.com
Total
(1 Review)Engineering
3.4Career Growth
0.0Culture
0.0Workingconditions
5.0
Technical Support Representative
- Salary
- from 37.860 € gross/yearEstimated net salary based on the gross salary in the job ad.from 28.307 € net/year
- Location
- Vienna
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
