Job
- Level
- Lead
- Job Field
- IT, Support, Project
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 53.800 € Gross/Year
- Location
- Hartberg, Oberwart/Felsőőr
- Working Model
- Hybrid, Onsite
Job Summary
In this role you plan, organize and oversee daily service desk operations, lead and develop the team, optimize ITIL-based processes, maintain knowledge documentation and manage incident escalations.
Job Technologies
Your role in the team
- Planning, organization and control of tasks at the service desk.
- Functional responsibility for the Service Desk team.
- Leadership, motivation, and ongoing development of employees in accordance with their competencies.
- Continuous optimization of the processes and daily activities of the service desk.
- Design and implementation of ITIL-based process workflows.
- Creation and maintenance of the relevant documentation (knowledge management).
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Our expectations of you
Education
- Completed IT education (university, University of Applied Sciences, HTL, IT apprenticeship) or a comparable strong IT background, ideally with experience in support.
Qualifications
- Strong customer focus, as well as an independent, structured, and reliable way of working.
- Strong teamwork skills and enjoyment of communicative activity.
- Technical understanding and a solution-oriented mindset.
- IMPORTANT RULES: - Keep the original formatting and structure. - Translate technical terms correctly (e.g., \"Frontend\", \"Backend\", \"DevOps\", \"Scrum Master\") - Use industry-standard terminology for HR and tech - Preserve the tone (formal/informal, you) - Translate only the text, do not add explanations - In bullet lists, keep the structure - Technical terms that are internationally used may remain untranslated - Ensure correct grammar and natural language flow Text to translate: Very good German language skills.
Experience
- Experience as a leader: building, motivating, developing, and challenging a team; while being self-driven and well organized.
- Ideally, some experience in a similar role.
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Benefits
Work-Life-Integration
Health, Fitness & Fun
Job Locations
Topics that you deal with on the job
This is your employer
SVISS GmbH IT-Service Management Solutions
As an Austrian IT service company, we pledge to provide every customer with excellent product and service quality, as well as tailor-made IT solutions based on our superior process know-how across the entire value chain. We are dedicated to delivering on our promises and ensuring that our customers are always satisfied.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
IT Support Operations Manager
- Salary
- from 53.800 € Gross/Year
- Location
- Hartberg, Oberwart/Felsőőr
- Working Model
- Hybrid, Onsite
