Job
- Level
- Experienced
- Location
- Vienna
- Working Model
- Hybrid, Onsite
- Job Field
- BI
- Employment Type
- Part Time/Full Time
- Contract Type
- Permanent employment
- Salary
- from 55.000 € gross/year
Job Summary
In this role, you communicate directly with our existing clients, clarifying their requests, identifying potential improvements in the ERP system, and conducting regular status calls and workshops.
Job Technologies
Your role in the team
- Depending on your level of experience, the following activities are part of your responsibilities:
- Acceptance and clarification of the requests from our ERP core customers.
- Handling inquiries from receipt to resolution, in direct collaboration with the clients.
- Identifying optimization potentials within the ERP system for our existing customers.
- Regular status calls, system updates, and workshops.
- Close collaboration with your team colleagues in existing customer support, with the implementation project teams and experts from various ERP specialist areas, with our developers, and our sales team.
- Trusted contact person and first point of contact for our long-standing clients.
- The career path of an ERP consultant for existing customer support usually begins in operational ERP support, where you respond to specific inquiries, analyze and resolve issues, and implement changes.
- Your career path progresses to the Project Manager or Service Delivery Manager role, where you take full responsibility for your existing clients.
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Our expectations of you
Education
- Technical and/or business administration education (HAK, HTL, FH, university).
Qualifications
- Depending on your qualifications, you possess the following:
- More of a generalist than an expert - a broad overview of processes, technologies, and involved teams.
- Very good knowledge of corporate processes, ideally in an industrial client environment.
- Strong process-oriented thinking and high analytical skills when dealing with complex problems.
- Excellent self-organization.
- High quality awareness, solution orientation, as well as a sense of responsibility for the team, customer, and project.
- Strong team and learning ability.
- Good communication skills, conflict resolution ability, and enjoyment of service.
- Excellent German and English skills for our internationally active clients and our cross-border team.
Experience
- We welcome applications from both entry-level candidates and experienced professionals with several years of relevant work experience.
- Experience and extensive product knowledge with an ERP system, e.g., as an ERP Consultant in implementation projects, ERP Service Manager, ERP Key User, or in ERP Support, ideally with Microsoft Dynamics 365 Finance & Supply Chain Management.
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What we offer
- Enjoyment of work & excellent colleagues.
- Secure working environment.
- Flexible working hours.
- Option for remote work.
- Free health measures.
- Regular team events.
- Company phone & laptop also for private use.
- Many opportunities to actively shape your work environment.
- Challenging tasks in successful projects.
- Extensive individual opportunities for further training.
- Exciting career opportunities.
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Benefits
Higher Take-Home Pay
Health, Fitness & Fun
Food & Drink
Work-Life-Integration
Topics You Will Work On
Job Locations
About Your Employer
Cegeka
Wien
No matter whether you use Microsoft Dynamics Finance and Operations, NAV or Business Central. No matter whether on premise or in the cloud. No matter whether standard or customised to your needs - we support businesses with the perfect ERP solution for their individual requirements.
Description
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
Employer reviews
by devworkplaces.com
Total
(1 Review)3.8
Workingconditions
4.8Engineering
3.0Career Growth
4.0Culture
3.5
ERP Consultant Existing Customer Support
- Salary
- from 55.000 € gross/yearEstimated net salary based on the gross salary in the job ad.from 38.438 € net/year
- Location
- Vienna
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
