Job
- Level
- Experienced
- Job Field
- IT, Project, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 60.000 € Gross/Year
- Location
- Vienna
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you manage IT service management processes, train teams on process application, and continuously improve these processes. You also act as a contact for the ServiceNow team and take on specialized roles like Change Manager or Problem Manager.
Job Technologies
Your role in the team
- Process management for IT Service Management processes such as Incident Management, Problem Management, Change Enablement, Request Management, and IT Asset Management.
- Support of the line organization in the application of processes and the achievement of process goals.
- Training of specialist teams and their managers, as well as the development and implementation of team-specific support measures as needed.
- Continuous development of processes and regular evaluation of process implementations and improvement measures.
- Act as the contact person for the ServiceNow platform team.
- Performing process-specific roles, such as Change Manager, Problem Manager, and Lead Incident Manager.
- Networking and coordination with relevant teams within the REWE organization (national and international).
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Our expectations of you
Education
- Completed degree in Economics or Engineering or a comparable qualification with a focus on process management.
Qualifications
- Good understanding of ITSM processes and ITIL4 knowledge.
- Basic knowledge of current IT technologies.
- Customer-centric thinking and acting.
- Independent, results-oriented working style.
- Targeted communication at the technician and team leader levels.
- Willingness and ability to learn new things.
- Willingness to collaborate across organizational and national borders.
- Willingness to participate in on-call duty (7x24).
Experience
- Several years of professional experience in process management or a comparable position.
- Practical experience in IT operations management, as well as prior experience with ServiceNow, is an advantage.
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Benefits
Health, Fitness & Fun
- 🤫Relaxation Rooms
- 👨🏻🎓Mentor Program
- ⚽️Tabletop Soccer, etc.
- 👩⚕️Company Doctor
- 🎳Team Events
- 🧘♀️Massage, Yoga, etc.
- 🏋🏿♂️Fitness Offers
- 🙂Health Care Benefits
Work-Life-Integration
- 🚌Excellent Traffic Connections
- 🕺No Dresscode
- 🅿️Employee Parking Space
- 🙅♂️No All-In Contracts
- 🏠Home Office
- ⏰Flexible Working Hours
- 🍼Day Care for Kids
More net
- 💻Company Notebook for Private Use
- 🛍Employee Discount
- 👷♂️Additional Insurance
- 🎁Employee Gifts
- 🚙Company Car
Food & Drink
Job Locations
Location Vienna
Austria
This is your employer
REWE Group Österreich
Wien, Premstätten, Wiener Neudorf, Wien
The IT department of the REWE Group Austria is made up of over 500 talented employees who develop innovative IT products and services that provide the best shopping experience in markets like BILLA, BILLA PLUS, PENNY, BIPA and ADEG. With customers and partners in Austria, Italy and nine other European countries, we are constantly developing new solutions for retail that will revolutionize commerce. In cross-functional product teams, colleagues from fields like IT Consulting, Development/Programming ,IT Operations and Organizational Management work together to digitize trade.
Description
- Company Size
- 250+ Employees
- Founding year
- 1953
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Trade, Internet, IT, Telecommunication
Dev Reviews
by devworkplaces.com
Total
(4 Reviews)Culture
3.6Workingconditions
3.8Career Growth
4.3Engineering
3.4
IT Service Management Process Manager
- Salary
- from 60.000 € Gross/Year
- Location
- Vienna
- Working Model
- Hybrid, Onsite
