Job
- Level
- Experienced
- Job Field
- IT, Network, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 40.000 € Gross/Year
- Location
- Vienna
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you handle IT support requests, document incidents, conduct troubleshooting, and install IT hardware on-site, collaborating closely with internal teams.
Job Technologies
Your role in the team
- Professional receipt and processing of IT support requests via ticket system in the journaling service.
- Thorough documentation of incidents and solutions in the ticketing system.
- Analysis, troubleshooting, and support for internal end-users with technical issues (primarily hardware).
- Provision of on-site IT support at our clients' locations (50% field service, e.g., in data centers).
- Installation, configuration, and maintenance of IT hardware/software and licensing.
- Creation of wiring diagrams.
- Support of the internal team in the implementation and integration of new IT solutions.
- Ensuring high customer satisfaction through quick and effective problem resolution.
- Close collaboration with internal IT teams and external service providers.
- Very good German and English (spoken and written)
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Our expectations of you
Education
- Completed relevant vocational training (e.g., IT apprenticeship, HTL) is an advantage.
Qualifications
- Excellent knowledge of hardware components such as motherboards, processors, memory, hard drives, and peripherals, as well as printers and scanners.
- Knowledge of network technologies (TCP/IP, VPN, LAN/WAN) and IT security.
- Knowledge of troubleshooting and system administration (Windows, MacOS, Linux) is an advantage.
- Flexibility and Reliability.
- Willingness to travel (primarily in Austria, Vienna area), valid driver's license class B with driving experience.
- Accuracy, structured approach, and sense of responsibility.
- Quality and innovation orientation.
- Teamwork skills (helpfulness, feedback and error culture, reflection ability, intercultural competence).
- Very good German skills (spoken and written, from C1 level) – communication skills.
- Good English skills (spoken and written, at B2 level or higher) – for support calls, customers.
- No on-call duty in the evenings or on weekends.
Experience
- Experience with Ysoft SafeQ (printers) and in the Microsoft and Apple environment is advantageous.
- Experience with Baramundi Management Suite is a plus, but not a must-have.
- Professional experience in hardware support (at least 2-3 years).
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Benefits
Work-Life-Integration
- 🚌Excellent Traffic Connections
- 🏠Home Office
- ⏰Flexible Working Hours
- 🕺No Dresscode
- 🙅♂️No All-In Contracts
- 🅿️Employee Parking Space
Food & Drink
More net
- 📱Company Phone for Private Use
- 💰Bonus Commisions
- 👴🏻Company Retirement Provision
- 🚎Public Transport Allowance
- 🚙Poolcar
Health, Fitness & Fun
Job Locations
Location Vienna
Donau-City-Straße 11,
1220 Wien
Austria
This is your employer
DBConcepts GmbH
Wien, Nürnberg
DBConcepts has been the leading database expert in Austria for many years. Since 2019 we are also in Germany. Our core competence lies in the areas of databases, middleware, high-availability infrastructures and managed services. Our horizon does not end with the database. We think holistically and take on all important database-related topics from A-Z. We look for simple and holistic solutions so that our customers can maximize their opportunities for success. We accompany the database in all phases and all subject areas - no matter which topic is of particular importance to the customer at the time. Data is a company's most valuable strategic asset, influencing all levels of an organization and on the basis of which important decisions are made. We ensure that our customers' data is always available, performant, secure and stored and backed up to a high quality for its intended purpose.
Description
- Company Size
- 1-49 Employees
- Founding year
- 2000
- Language
- German, English
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
IT Field Support Engineer
- Salary
- from 40.000 € Gross/Year
- Location
- Vienna
- Working Model
- Hybrid, Onsite
- Easy Apply
- Easy Apply
