Job
- Level
- Experienced
- Job Field
- IT, Network, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- 3.500 to 4.000€ Gross/Month
- Location
- Graz
- Working Model
- Onsite
Job Summary
In this position, you are the main contact for IT users, assist with technical issues, accompany infrastructure projects, and optimize IT services in collaboration with international team members.
Your role in the team
- In this position, you are the primary point of contact for IT users and ensure the smooth operation of the IT infrastructure in daily work.
- They assist with technical issues, support infrastructure projects, and actively contribute to the optimization of IT services.
- In this role, you will work across locations within an international team and ensure a high level of service quality for all users.
- Support and assistance to users with IT inquiries and technical issues.
- Ensuring the ongoing operation of IT infrastructure and end-user services.
- Participation in the implementation and rollout of IT deployments and infrastructure projects.
- Analysis, prioritization, and resolution of issues in collaboration with internal teams and external partners.
- Management and maintenance of IT assets as well as support with organizational IT tasks.
- Close collaboration with international support teams and coordination on technical topics.
- Processing, tracking, and escalation of support requests.
- Dissemination and preparation of IT-relevant information for users.
- Participation in internal IT communities and knowledge exchange at the international level.
- Support for multiple locations on-site as well as remote.
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Our expectations of you
Education
- Completed training in the IT field or a comparable qualification.
Qualifications
- Very good knowledge in error analysis and troubleshooting in the IT environment.
- Basic understanding of network technologies (LAN/WAN) is an advantage.
- Motivation for continuous learning and onboarding in new technologies.
- Strong service orientation as well as a structured and independent way of working.
- Strong communication skills and team ability in an international environment.
- Strong communication skills in German and English, both written and spoken.
- Class B driver's license and willingness to work across multiple locations.
Experience
- Professional experience in IT support or in an IT service environment.
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What we offer
- Long-term career planning.
- Balanced work-life balance.
- Individual development opportunities.
- Friendly and competent team.
- A versatile range of responsibilities with a high degree of autonomy.
- Good infrastructure and good public accessibility.
- Open feedback culture.
- Online skill boosting with LinkedIn Learning.
- The gross monthly salary for this position ranges from €3,500 to €4,000.
- A market-competitive overpayment is offered, depending on qualifications and experience.
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Benefits
Health, Fitness & Fun
More net
Work-Life-Integration
Food & Drink
Job Locations
This is your employer
IVM Technical Consultants
IVM Technical Consultantsbezirk has been operating in Austria for over 40 years, specializing in technical and commercial software & IT solutions, electronics & electrical engineering, plant engineering & automation, and mechanical engineering & design.
Description
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Consulting
IT service desk
- Salary
- 3.500 to 4.000€ Gross/MonthNet salary converted from the gross salary in the job ad.2.461 to 2.725 € net/Month
- Location
- Graz
- Working Model
- Onsite
- Diversity
- Open for all genders
