Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 2.200 € Gross/Month Full-time basis
- Location
- Leonding
- Working Model
- Onsite
Job Summary
In this role, you analyze technical issues, handle support tickets, maintain the knowledge base, and optimize internal processes to ensure an efficient office routine.
Job Technologies
Your role in the team
- You are our voice and our ear – you assist our clients with all technical questions via phone and written communication.
- You analyze technical problems, identify causes, pass on solutions, and serve as the link between our clients and the development team.
- You handle support tickets from the 1st level, prioritize them, and process them efficiently and solution-oriented.
- You keep our knowledge database up to date so that the entire team benefits from your expertise.
- Additionally, you support our team in the back office: You take on administrative tasks, maintain relevant data in our systems, and help optimize internal processes.
- When organizing meetings, appointments, and internal processes, you are an important point of contact and always keep an overview.
- With your organizational talent, you ensure a smooth workflow in everyday office operations and serve as the interface between support, development, and administration.
- You assist with orders and other commercial processes.
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Responsibility Distribution
Client Support
Documentation
Organisation
Meetings
Our expectations of you
Qualifications
- You possess a quick grasp of concepts, think analytically, and solve even tricky problems with calmness and structure.
- You present yourself professionally and friendly – even when things get stressful.
- Knowledge in the medical field is a plus, but not a must – we will teach you everything you need to know.
- You have some knowledge of IT systems (Windows, macOS, Linux) and browsers.
- German at C1 level is a must – clear, precise communication is our top priority.
Experience
- You already have experience in IT support or customer service.
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Benefits
Work-Life-Integration
Job Locations
Topics that you deal with on the job
This is your employer
Offisy GmbH
Leonding
Offisy's mission is to help service providers minimize administrative overhead, connect with each other better, and attract new customers online. Customers can search for and book appointments with trusted service providers around the clock, or take advantage of virtual counseling services. We also offer a cost-effective product that is flexible enough to adapt to work processes and company size, making it ideal for small businesses.
Description
- Company Size
- 1-49 Employees
- Founding year
- 2014
- Language
- German
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Healthcare, Social Sector, Internet, IT, Telecommunication
1st Level Support
- Salary
- from 2.200 € Gross/Month Full-time basis
- Location
- Leonding
- Working Model
- Onsite
- Easy Apply
- Easy Apply
