Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 2.547 € Gross/Month
- Location
- Linz
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will receive support requests from end-users, analyze technical issues, provide solutions, and document your work in the ticketing system. Your focus will be on hardware and software issues requiring strong communication skills.
Job Technologies
Your role in the team
- Provision of technical support for end users.
- Receiving support requests via phone, email, and ticket system.
- Initial troubleshooting of technical issues and escalation to the relevant departments if necessary.
- Analysis and classification of support requests.
- Support in diagnosing and resolving hardware and software issues.
- Documentation of support requests and solutions.
This text has been machine translated. Show original
Our expectations of you
Education
- Completed training in the IT field or a comparable qualification - career changers are very welcome!
Qualifications
- Customer-oriented work is a matter of course for you; furthermore, you are a communicative person who can express themselves well.
- Knowledge in diagnosing and troubleshooting hardware and software issues.
- Good knowledge of Windows operating systems as well as Microsoft Office.
- Proficiency in spoken and written English.
- We are looking for a dedicated individual with strong team skills and high reliability, who collaborates with our team with a sense of ownership and excellent communication skills.
Experience
- Experience in customer support or IT helpdesk is an advantage.
This text has been machine translated. Show original
What we offer
- The collective agreement minimum salary for this position is EUR 2,547.00 gross (14 times per year). The actual compensation depends on the respective qualification and professional experience.
- voestalpine offers its employees an attractive and appreciative working environment: We support this with comprehensive onboarding, regular training, flexible working hours, and home office options.
- In case of good business performance, all employees receive an additional success bonus once a year.
- However, employee participation in voestalpine is particularly close to our hearts: our employees are involved in the company and currently hold around 14% of the shares.
This text has been machine translated. Show original
Benefits
Food & Drink
More net
Health, Fitness & Fun
Work-Life-Integration
Job Locations
This is your employer
voestalpine AG
Linz, Zeltweg, Leoben, Kapfenberg, Böhlerwerk, Wien, Krems An Der Donau
Voestalpine is a world-leading technology and industrial goods conglomerate with comprehensive material processing expertise. With its top quality products and system solutions made of steel and other metals, voestalpine is one of the leading partners in Europe's automotive and household appliance industries as well as worldwide in the oil and gas industry.
Description
- Company Size
- 250+ Employees
- Language
- German
- Company Type
- Established Company
- Working Model
- Hybrid
- Industry
- Industry, Production, Internet, IT, Telecommunication
Dev Reviews
by devworkplaces.com
Total
(4 Reviews)Engineering
2.8Culture
3.5Career Growth
3.6Workingconditions
4.0
IT Technician Service Desk
- Salary
- from 2.547 € Gross/Month
- Location
- Linz
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
