Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 3.200 € Gross/Month
- Location
- Linz
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you handle technical support requests, analyze issues, document processes, and optimize workflows to ensure efficient customer service.
Job Technologies
Your role in the team
- In this exciting position: You act as the central point of contact for technical issues of our customers and accompany support cases from the initial contact to a sustainable solution.
- Do you handle and coordinate incoming inquiries via email and phone in close collaboration with internal and external interfaces?
- You are responsible for the structured intake, qualification, and processing of support tickets.
- Do you analyze error patterns in different system environments and support troubleshooting using common remote tools?
- Do you handle complex topics independently or coordinate with specialists, partners, and manufacturers as needed?
- Do you document all processes carefully and actively contribute to the continuous optimization of our support processes?
- Do you gradually take on additional responsibilities for areas, client environments, or projects after a thorough onboarding?
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Our expectations of you
Qualifications
- A structured, solution-oriented working approach and the ability to analyze and narrow down technical issues precisely.
- The ability to communicate technical content clearly and to classify it appropriately for the target audience.
- Proficiency in handling common support processes and the ability to quickly familiarize yourself with new tools and system landscapes.
- Very good knowledge of German and good knowledge of English, both spoken and written.
- Teamwork, reliability, and a structured, self-responsible working style.
Experience
- At least three years of professional experience in IT support as well as a solid technical understanding of IT systems, interrelationships, and typical error patterns.
- Experience in direct interaction with clients or users, as well as professional, courteous, and service-oriented communication.
- Knowledge of common support and remote tools as well as confident handling of Windows; additional experience with Linux, SQL, scripting, or similar applications is advantageous.
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What we offer
- In addition to an exciting work environment, social benefits, and individual development opportunities, we offer you: an independent activity in a highly successful, internationally operating family business in a dynamic industry.
- The ability to recognize, further develop, and expand existing personal potentials.
- Flexible working hours as well as home-office options.
- A modern office with good accessibility by public transport as well as parking facilities directly in front of the office building.
- We are particularly proud of our open and friendly team and working atmosphere.
- Our full-time offer includes a gross monthly salary starting from 3,200 EUR.
- Depending on qualifications and relevant professional experience, an overpayment is of course possible.
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Benefits
Work-Life-Integration
- 🕺No Dresscode
- 🅿️Employee Parking Space
- 🙅♂️No All-In Contracts
- ⏸Educational Leave/Sabbatical
- 🚌Excellent Traffic Connections
- 🍼Day Care for Kids
- ⏰Flexible Working Hours
- 🏠Home Office
Health, Fitness & Fun
- 🚲Jobbike
- 👨🏻🎓Mentor Program
- 🚲Bicycle Parking Space
- 👩⚕️Company Doctor
- 🎳Team Events
- 🧘♀️Massage, Yoga, etc.
- 🏋🏿♂️Fitness Offers
- 🙂Health Care Benefits
More net
Food & Drink
Job Locations
This is your employer
Doka GmbH
Amstetten, Wien, Linz
Doka is one of the world's leading companies for innovative formwork solutions and services in all areas of construction. In addition, the company is a global provider of scaffolding solutions for a variety of applications. Doka is an Umdasch Group company that has been synonymous with reliability, experience and true hand-shake quality for over 150 years.
Description
- Company Size
- 250+ Employees
- Founding year
- 1868
- Language
- German, English
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Industry, Production
Dev Reviews
by devworkplaces.com
Total
(2 Reviews)3.5
Culture
4.1Engineering
3.0Workingconditions
3.7Career Growth
3.5
IT Support Specialist
- Salary
- from 3.200 € Gross/Month
- Location
- Linz
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
- Easy Apply
- Easy Apply