Job
- Level
- Senior
- Job Field
- IT, Project, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- 70.000 to 75.000€ Gross/Year
- Location
- Vienna
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you manage IT service processes, optimize the CMDB, develop dashboards for service performance, and implement ITIL standards to ensure stable IT service delivery.
Job Technologies
Your role in the team
- Manage and coordinate IT service delivery processes including Incident, Problem, Change, Asset, and Configuration Management.
- Ensure timely resolution of incidents and problems, minimizing business impact and improving service stability.
- Maintain and optimize the Configuration Management Database (CMDB) and related documentation.
- Develop and maintain dashboards and reports for service performance, SLAs, and KPIs.
- Facilitate efficient communication between IT teams, business units, and external stakeholders during incidents and changes.
- Support the implementation and optimization of ServiceNow workflows for ITSM processes.
- Ensure ITSM processes align with internal policies and external standards (e.g., ITIL, ISO 27001) and support during audits.
- Support onboarding and training of junior team members.
- Support Business Continuity Management.
This text has been machine translated. Show original
Our expectations of you
Qualifications
- Strong knowledge of ITSM processes (Incident, Change, Problem, and Configuration Management) for online business platforms.
- Certified in ITIL (Foundation, Practitioner, Expert, or Managing Professional).
- Skilled in leading workshops and facilitating process improvements.
- Proficient in Service Management tools.
- Excellent written and verbal English communication skills.
- A structured, organized, and reliable approach to work.
- Highly self-motivated, responsible, and resilient under pressure.
- A collaborative team player with a strong learning mindset.
- Open-minded and eager to explore new topics and technologies.
Experience
- Minimum of 5 years experience working in an IT Service Management (ITSM) area.
- Experience with internal and external audits.
- Proven experience in process design and implementation.
This text has been machine translated. Show original
Benefits
Health, Fitness & Fun
- ⚽️Tabletop Soccer, etc.
- 🧘♀️Massage, Yoga, etc.
- 🏋🏿♂️Fitness Offers
- 🎳Team Events
- 🙂Health Care Benefits
- ♿️No Physical Barriers
- 👩⚕️Company Doctor
Food & Drink
Work-Life-Integration
Job Locations
Location Vienna
Austria
Topics that you deal with on the job
This is your employer
Greentube Internet Entertainment Solutions GmbH
Raaba-Grambach, Wien
Greentube is a global leader in online and mobile gaming, offering innovative solutions that set the standard for the industry. With more than two decades of experience, Greentube has become the go-to provider for gaming excellence.
Description
- Language
- English
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
Dev Reviews
by devworkplaces.com
Total
(1 Review)3.5
Workingconditions
4.3Engineering
3.0Culture
4.0Career Growth
3.0
Senior IT Service Management Specialist
- Salary
- 70.000 to 75.000€ Gross/Year
- Location
- Vienna
- Working Model
- Hybrid, Onsite
