Job
- Level
- Senior
- Job Field
- IT, Support, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 60.900 € Gross/Year
- Location
- Vienna
- Working Model
- Hybrid, Onsite
Job Technologies
Your role in the team
With our unified SaaS platform deltaconX, we simplify regulatory compliance, to streamline transaction reporting processes. Since the market launch in 2013, we have been committed to helping businesses meet evolving regulatory demands efficiently.
Our platform is the one stop shop for our clients to be compliant with key regulations like EMIR, MiFIR, SFTR, REMIT, MAS, HKMA and many more. As we continue to grow through our Go-Global initiative and strategic partnerships, we are looking for talented individuals to join us in shaping the future of regulatory compliance and delivering innovative solutions to our clients.
We are seeking a Senior Application Support Analyst to join our Service Desk team. In this role you will be responsible for supporting our clients and partners in ensuring the reliability and performance of our SaaS product.
- Support and optimize our regulatory reporting platform, ensuring seamless operations and continuous improvement.
- Collaborating with external and internal stakeholders (partners, development team, QA, and product team)
- Work with regulatory transaction reporting regulations engaging closely with internal teams, partners, and clients. (https://deltaconx.com/supported-regulations/)
- Provide support and consultation to our customers, addressing their needs and resolving issues efficiently.
- Monitor to ensure compliance with new technical and regulatory requirements as required.
- Independently and professionally communicate with customers and partners to deliver solutions and manage expectations.
- Conduct UAT testing, evaluating functionality and output of our SaaS product.
- Conduct onboarding of new clients.
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Responsibility Distribution
New Features
Maintenance, Bugfixing
Client Support
Documentation
Organisation
Meetings
Our expectations of you
Experience
- 4+ years of experience in Level 1 & 2 Application Support, working with complex applications in sectors such as Banking, Energy, Tax or Compliance
- Previous working experience in the financial services industry, banking, energy, FinTech, or compliance sector are a must.
- Technical Skills: Strong IT generalist Strong proficiency in API tools, data transformation, SFTP Postman, Excel, FileZilla, Visual studio code, and Ponton X/P Messenger. Network technology skills (CCNA or equivalent certification is an advantage) Knowledge of XML or CSV is required.
- General knowledge in SDLC
- Release Management
- Kanban / Waterfall
- Language Skills: Fluent in English and German (required).
- Genuine interest in developing regulatory knowledge, particularly transaction reporting (e.g., EMIR, MiFIR, SFTR, Dodd-Frank, or REMIT).
- Highly motivated, adaptable, and eager to contribute to a dynamic environment.
- Independent Working Style: You thrive when working autonomously and have the drive to take initiative.
- Familiar with project management methodologies, and comfortable applying them to daily work.
- Analytical thinker with strong problem-solving skills, ensuring a high sense of quality and responsibility in all tasks.
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Benefits
Food & Drink
Work-Life-Integration
More net
Health, Fitness & Fun
Job Locations
Location Vienna
Wienerbergstraße 11, Tower B/6th Floor/Top 01
1100 Wien
Austria
Topics that you deal with on the job
This is your employer
deltaconX
Wien, Lucerne, London
DeltaconX is a leading provider of regulatory reporting platforms that helps companies in the financial and energy markets fulfil their diverse regulatory requirements. Founded in 2013 and headquartered in Lucerne, Switzerland, deltaconX provides a unified platform that automates the reporting process across multiple regulations, simplifying regulatory compliance. The deltaconX platform enables the management of transaction data from different sources and for different asset classes. Our customers benefit from a reduced total cost of ownership (TCO) of up to 50% by minimising administrative and maintenance efforts.
Description
- Company Size
- 1-49 Employees
- Founding year
- 2013
- Language
- German, English
- Company Type
- Established Company
- Working Model
- Hybrid
- Industry
- Banking, Finance, Insurance, Trade, Power Sector, Economy
Application Support Analyst
- Salary
- from 60.900 € Gross/Year
- Location
- Vienna
- Working Model
- Hybrid, Onsite
- Easy Apply
- Easy Apply
