Job
- Level
- Experienced
- Job Field
- IT, BI, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 36.600 € Gross/Year
- Location
- Vienna
- Working Model
- Onsite
Job Summary
In this role, you will support users in First Level IT support for SAP and Success Factors, manage requests, document tickets in the ITSM tool, and coordinate escalations for incidents.
Job Technologies
Your role in the team
- You support users with inquiries and issues in First Level IT support within the SAP and SuccessFactors application environment of Österreichische Post AG and its subsidiaries, and record tickets in the designated ITSM tool.
- You provide assistance and handle support requests related to topics such as user management, recurring defined tasks (starting jobs, monitoring, etc.), and, if necessary, inform individuals to initiate escalation procedures.
- You handle urgent issues related to incident resolution and coordinate internal/external interfaces within the scope of the Incident Management process, as well as document all steps taken in the designated ITSM tool.
- You work closely with colleagues at the IT Service Desk as well as in the specialist departments, actively share knowledge, and participate in regular meetings.
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Our expectations of you
Education
- Completed education at a matriculation level (e.g., AHS, apprenticeship, etc.) or equivalent.
Qualifications
- Analytical and logical thinking skills as well as strong problem-solving competence with a willingness for ongoing further training.
- High commitment, initiative, stress resistance, and a strong focus on results.
- Strong communication skills with a professional demeanor.
Experience
- Experience with SAP as an end-user or system administrator.
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What we offer
- Fair and loyal collaboration in a social and crisis-proof work environment.
- Up to €3,000 in savings per year through "goodie - die Post Bonuswelt" with exclusive discounts in the areas of travel, shopping, sports & health, as well as events & culture.
- Discounted holiday offers to relax in our over 40 post-social holiday homes and partner hotels.
- €400 meal vouchers, a free Bank99 account, and an annual profit-sharing scheme.
- Health-promoting measures such as free vaccination campaigns, participation in national and international running events, and sports activities.
- Salary depending on experience and qualifications, but at least €36,600 gross per year (all-in annual gross salary).
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Benefits
Health, Fitness & Fun
- ⚽️Tabletop Soccer, etc.
- 🚲Bicycle Parking Space
- ♿️No Physical Barriers
- 👩⚕️Company Doctor
- 🙂Health Care Benefits
Work-Life-Integration
Topics that you deal with on the job
Job Locations
This is your employer
Post AG
Wien, Wien
We are a modern logistics company with highly-advanced infrastructure and numerous digital offerings and services. We transport letters, advertising mailings, and packages; we provide both analogue and digital advertising, e-commerce, business process solutions, and also banking and telecommunications services at our post office locations.
Description
- Company Size
- 250+ Employees
- Founding year
- 1999
- Language
- German
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Logistics, Transportation
Dev Reviews
by devworkplaces.com
Total
(4 Reviews)Engineering
3.1Workingconditions
4.3Career Growth
4.0Culture
3.9
IT Service Desk Agent - Focus on SAP Applications
- Salary
- from 36.600 € Gross/Year
- Location
- Vienna
- Working Model
- Onsite
- Diversity
- Open for all genders
