Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 2.700 € Gross/Month
- Location
- Vienna
- Working Model
- Onsite
Job Summary
In this role, you process support requests, set up clients, manage hardware, and coordinate software updates to efficiently maintain IT workplaces and provide optimal support to users.
Job Technologies
Your role in the team
- In this position, you will be part of our IT department and will be involved in operational support as well as in the management of IT workstations.
- You handle support requests in a structured and service-oriented manner and contribute to the ongoing development of our service processes.
- You, together with your team colleagues, take on the First- and Second-Level Support and support our users with IT inquiries in a professional and solution-oriented manner.
- You receive incident reports, classify them in a structured manner, and manage the entire ticket lifecycle as the ticket owner.
- They set up clients, prepare workstations, and are responsible for issuing and managing hardware.
- You also reliably coordinate and document regular software updates.
- You actively contribute to the further development and maintenance of our knowledge database to sustainably make support processes more efficient.
- Inventory management, license management, and user administration complement your diverse range of tasks.
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Our expectations of you
Education
- Your background: Completed technical education (apprenticeship, high school diploma, or university degree) or successful completion of IT training courses, as well as at least 2 years of professional experience in a comparable position.
Qualifications
- We expect a structured, self-reliant, and solution-oriented way of working.
- Even in stressful situations, you remain professional and friendly.
- Service orientation, team spirit, and a strong hands-on mentality complete your profile.
Experience
- Your skills: Solid Windows knowledge and practical experience in the Microsoft environment, as well as at least user or Power User knowledge of Microsoft Azure.
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What we offer
- We are a reliable employer you can depend on, even in times of crisis.
- Clear structures through mapped processes and responsibilities with a high degree of autonomy await you.
- To promote collaboration, we foster an open communication and feedback culture.
- We facilitate your start with a helpful onboarding concept when joining the company.
- Together we are better, which is why we organize numerous team events to help you get to know your colleagues and other departments better.
- Your knowledge is valuable to everyone, which is why we offer a comprehensive professional development program.
- Because family comes first, we are a modern and family-friendly employer with flexible working hours and the option to work from home.
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Benefits
Work-Life-Integration
Health, Fitness & Fun
Job Locations
This is your employer
FHWien der WKW
FHWien der WKW is a university of applied sciences for management and communication in Vienna, Austria, established in 1994, closely collaborating with the economy.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Education System
IT support staff
- Salary
- from 2.700 € Gross/Month
- Location
- Vienna
- Working Model
- Onsite
- Diversity
- Open for all genders
