Job
- Level
- Lead
- Job Field
- IT, Support, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Marktgemeinde Lustenau
- Working Model
- Onsite
Job Summary
In this role, you will organize technical support in customer service, lead the decentralized team, ensure the necessary competencies, and handle complaints and technical inquiries.
Your role in the team
- Organization of a smooth business operation of the support team in customer service
- Strategic development of Technical Support (including monetization of end-customer support)
- Technical and disciplinary leadership as well as development of the decentralized 'Technical Support' team
- Ensuring the required competencies within the 'Technical Support' team
- Communication interface internally and externally as well as proactive knowledge management for more efficient processes in customer service
- Handling of complaint cases, warranties, goodwill gestures, and technical inquiries.
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Our expectations of you
Education
- Technical training in the field of electronics, control engineering, or HVAC
Qualifications
- Great passion for customer service with a high level of service orientation
- Excellent spoken and written German and English skills.
Experience
- Leadership experience in a similar position
- Professional experience in the HVAC industry is desirable.
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What we offer
- Participation in the largest customer service organization in the industry
- Flexible working hours model
- Company mobile phone as well as company vehicle (car) for private use
- Comprehensive training and development opportunities
- Numerous employee benefits (including company bikes, generous meal allowance, food trucks, performance-based bonus, attractive discounts with partner companies as well as corporate benefits, Grander water, subsidy for public transport, etc.)
- eBike charging stations with free and environmentally friendly solar power
- Secure job in a successful family business
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Benefits
Work-Life-Integration
Health, Fitness & Fun
Topics that you deal with on the job
Job Locations
This is your employer
Bösch, Walter Bösch GmbH & Co KG
Lustenau
This company specializes in heating, air conditioning and ventilation systems. In 2017, they employed 600 workers in Austria, Czech Republic and Switzerland.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Construction, Real Estate, Building Services
Dev Reviews
by devworkplaces.com
Total
(1 Review)3.2
Workingconditions
3.4Culture
3.5Career Growth
3.2Engineering
2.7
Head of Technical Support Customer Service
- Location
- Marktgemeinde Lustenau
- Working Model
- Onsite
- Diversity
- Open for all genders
