Job
- Level
- Experienced
- Job Field
- IT, Network, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 3.500 € Gross/Month
- Location
- Vienna
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will be the first point of contact for IT inquiries, handle incidents, assist with installations, and coordinate with internal teams to ensure smooth IT operations.
Your role in the team
- Do you love helping people quickly and effortlessly with IT questions? In this role, you will become the first point of contact for your colleagues when it comes to technology. Whether it's providing quick solutions, forwarding to the appropriate department, or assisting with installations – you ensure everything runs smoothly.
- Support and assistance to users with IT issues, service requests, and general IT topics in the workplace environment.
- Processing, documentation, and tracking of requests through the central IT Service Desk.
- Initial analysis, prioritization, and structured escalation of incidents to the responsible IT departments.
- Coordination and alignment with internal IT teams as well as external service providers.
- Support of user communication during technical disruptions with significant impact.
- Participation in operational IT management, particularly in the area of hardware and IT asset management.
- Setup, customization, and dismantling of IT workstations as well as support during office relocations.
- Participation in IT rollouts, system implementations, and local projects.
- Conducting user training sessions and providing support for the use of IT services and tools.
- Ensuring a structured and efficient process in onsite support.
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Our expectations of you
Education
- Completed technical training in the field of computer science or a comparable vocational qualification.
Qualifications
- Solid knowledge of network technology.
- Quick comprehension and independent working.
- High service orientation and strong communication skills.
Experience
- At least 3 years of experience in 1st-level support.
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What we offer
- Free training at the BEKO Academy, individual courses and seminars.
- Comprehensive health services: company doctor and occupational psychologist, vaccination campaigns, spine screening, and more.
- Social benefits such as private accident insurance or various works council supports.
- Exciting projects for renowned companies across various industries.
- Good accessibility of the BEKO offices and customer locations.
- Flexible working hours and location in your home office.
- Workation: Working from a vacation spot for one month a year.
- Successful start through a personal onboarding program.
- Regular employee events (e.g., after-works, expert evenings, and more).
- Discounts in gastronomy and retail.
- No all-inclusive contract: due to modern working time models, flexible time off can be taken.
- Assistance with the application for the engineering title.
- We offer a minimum gross salary of €3,500 based on full-time employment, provided all requirements are met. Depending on specific qualifications and experience, a willingness to pay above this amount is possible.
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Benefits
Work-Life-Integration
Food & Drink
Health, Fitness & Fun
Job Locations
This is your employer
BEKO Engineering & Informatik GmbH & Co KG
BEKO Engineering & Informatik GmbH is a leading solution provider focused on the digital transformation of the industry. The company supports businesses of all sizes and sectors in their digital transformation efforts.
Description
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
- Salary
- from 3.500 € Gross/Month
- Location
- Vienna
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
