Job
- Level
- Experienced
- Job Field
- IT, Project, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 3.954 € Gross/Month
- Location
- Vienna
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will oversee IT service processes, particularly incident management, continuously optimizing their efficiency. You'll create reports, conduct post-incident analyses, and participate in emergency management exercises.
Job Technologies
Your role in the team
- The "IT Service Management" team is responsible for executing the processes "Incident Management," "Problem Management," and "Change Management" in operational practice and ensuring their respective process objectives.
- In addition, regular reporting of process goals and KPIs is provided to operational colleagues, management, and our clients.
- Application and performance monitoring ensure that incident and capacity issues can be proactively monitored.
- Monitoring, controlling, improving, and systematically developing the Incident Management process, as well as participating in ISO certification audits according to ISO27001.
- Management of incidents throughout their entire lifecycle: identification, assessment of impact, and urgency of incidents.
- Promotion of efficiency and effectiveness in incident resolution.
- Identification and consolidation of identical or similar incidents.
- Conducting incident reporting (post-incident analysis).
- Creation of meaningful incident reports and monthly reports for clients.
- Responsibility for preparing for exceptional situations.
- In emergencies, responsibility for organized crisis management, staff work, staff assistance.
- Event-related updates of the emergency manuals.
- Regular participation in emergency and crisis drills.
- Participation in the coordination and implementation of Business Continuity audits.
- Participation in the development of business continuity and disaster recovery plans for existing and new IT services.
- Participation in the annual update of emergency manuals.
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Our expectations of you
Education
- You have completed vocational training with a focus on IT or possess comparable professional experience and have very good German language skills.
Qualifications
- You have ITIL know-how or perhaps even already hold an ITIL certification.
- You enjoy knowledge transfer and continuous learning.
- You enjoy working in a team with diverse responsibilities and actively communicating with clients.
- You personally stand out through your communicative and analytical skills as well as your goal- and customer orientation.
- A self-reliant working style with a high degree of initiative, reliability, and flexibility is a matter of course for you!
Experience
- You already have experience as an IT Service Manager, particularly in Incident Management and Business Continuity Management.
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What we offer
- Job security in a public environment in Vienna.
- Active participation in the joint further development of IT Service Management and Business Continuity Management.
- Generous training opportunities.
- Flexible working hours (flextime) combined with attractive home office policies, so that you can best reconcile professional and private interests.
- Modern office spaces with good public transportation connections (especially U6 and S-Bahn).
- Workplace equipment at a current technical standard (laptop, company mobile phone).
- Your salary primarily depends on your professional experience and knowledge.
- For the sake of formality, the minimum gross base salary for full-time employment, depending on qualifications and previous experience, is at least 3,954 euros per month (14 times a year).
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Benefits
Work-Life-Integration
Health, Fitness & Fun
Topics that you deal with on the job
Job Locations
This is your employer
SVD Büromanagement GmbH
Wien
The four social insurance institutions mentioned above (the Social Insurance Institution for Businesses, the Social Insurance Institution for Farmers, the Railway and Mining Insurance Corporation, and the Public Servants' Welfare Association) all hold a 25% stake in SVD.
Description
- Founding year
- 2002
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Banking, Finance, Insurance
IT Service Manager
- Salary
- from 3.954 € Gross/Month
- Location
- Vienna
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
