Logo Gebrüder Weiss GmbH

Service Owner - Customs IT Solutions

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Job

  • Level
    Experienced
  • Job Field
    IT, Project, System
  • Employment Type
    Full Time
  • Contract Type
    Permanent employment
  • Salary
    from 46.831 € Gross/Year
  • Location
    Vienna, Marktgemeinde Wolfurt
  • Working Model
    Onsite
  • Job Summary

    In this role, you are responsible for customs IT services, prioritize requirements with departments, coordinate teams, and analyze international customs processes to continuously optimize service quality.

    Job Technologies

    Your role in the team

    • You assume end-to-end responsibility for defined customs IT services (operation, quality, further development) including cost responsibility.
    • As the central contact person for the departments, you prioritize requirements together and ensure their implementation.
    • You facilitate the decisions associated with your services and create a framework that ensures knowledge and learning.
    • You coordinate internal teams as well as external partners and software providers.
    • Using KPIs, you ensure service quality, availability, and performance, and make adjustments as needed.
    • You analyze and manage the optimization of customs processes in an international environment.
    • You manage the service lifecycle according to ITIL standards.

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    Our expectations of you

    Education

    • You have completed vocational training in the IT or freight forwarding sector (apprenticeship, HTL, university) and have several years of industry experience.

    Qualifications

    • You have a solid understanding of operational customs clearance (import, export, or bonded warehousing) in the logistics environment.
    • You live an independent, structured way of working and consistently demand the same from others.
    • You have a strong understanding of service and think in terms of user benefit, availability, and quality.
    • Your excellent numerical understanding supports you in reviewing and interpreting key figures to facilitate data-driven decision-making.
    • You communicate confidently in German and English (both written and spoken), prioritize shared goals, and ensure understanding among all stakeholders.

    Experience

    • Your strong IT affinity is demonstrated by your experience with customs software (e.g., Scope, Dakosy, or Passar) as well as digital processes.
    • You have proven experience in taking responsibility for decision-making and management.

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    What we offer

    • In our company, you can expect a respectful and humorous approach that creates a positive working atmosphere.
    • You will work in a creative and innovative work environment that offers room for personal development.
    • In addition to flexible working hours, we also offer corporate social benefits that support work-life balance.
    • With us, you have the opportunity to take on responsible tasks and actively contribute to the shaping of our projects.
    • In addition, we offer excellent training opportunities through our myOrangeCollege, so you can continuously expand your skills.
    • We not only value your commitment and ideas but also appropriately recognize your education, qualifications, and experience.
    • The collective agreement minimum salary for this position is EUR 46,831.40 gross per year — of course, we offer a higher salary depending on your individual experience and expertise.

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    Benefits

    Health, Fitness & Fun

    More net

    Work-Life-Integration

    Food & Drink

    Topics that you deal with on the job

    Job Locations

    Map of company locations
    • Location Marktgemeinde Wolfurt

      6922 Vorarlberg

      Austria

    • Location Vienna

      Austria

    This is your employer

    Gebrüder Weiss GmbH

    Gebrüder Weiss GmbH

    Wolfurt, Wolfurt, Kennelbach, Maria Lanzendorf

    Gebrüder Weiss is one of Europe's leading transport and logistics companies, with around 8,000 employees, 180 company-owned locations, and a yearly turnover of 2.5 billion Euros (preliminary for 2021).

    Description

  • Company Size
    250+ Employees
  • Founding year
    1823
  • Language
    German
  • Company Type
    Established Company
  • Working Model
    Full Remote, Hybrid, Onsite
  • Industry
    Internet, IT, Telecommunication, Logistics, Transportation
  • Logo Gebrüder Weiss GmbH

    Service Owner - Customs IT Solutions

    Salary
    from 46.831 € Gross/YearNet salary converted from the gross salary in the job ad.from 33.716 € net/Year
    Location
    Vienna, Marktgemeinde Wolfurt
    Working Model
    Onsite
    Diversity
    Open for all genders

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