Job
You will handle complex 2nd level support requests related to Infor M3, analyze sales processes, and consult customers on their use while creating documentations and facilitating workshops.
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Job technologies
Your role in the team
- Analysis, reproduction, and sustainable resolution of technical and system-related issues in the context of Infor M3.
- Handling complex support requests in 2nd level with a focus on sales and related business processes.
- Consulting our clients on the use and further development of their sales processes in Infor M3.
- Creation and maintenance of solution documentation, knowledge base articles, and FAQs.
- Support for workshops and training sessions for users.
Our expectations of you
Qualifications
- Understanding of sales or logistics business processes, ideally in a B2B environment.
- Analytical mindset as well as enjoyment in understanding causes and finding sustainable solutions.
- Strong communication skills, service orientation, and a professional approach to customer interactions.
- Structured, meticulous, and solution-oriented working style.
- Very good German and good English skills, both written and spoken.
Experience
- Experience in support, consulting, or the application of ERP systems or commercial software.
- Ideally, initial knowledge of Infor M3 – alternatively, experience with other ERP systems and a willingness to familiarize yourself with Infor M3.
What we offer
- Your onboarding is very important to us – mentoring partners and numerous training sessions are a matter of course for us.
- Modern working conditions based on flexible working hours.
- Our collegial team with a "can-do attitude" in an international work environment is looking forward to you.
- Exciting and challenging projects.
- Benefit from an exclusive AI license and our internal training program on Artificial Intelligence.
- Professional and personal development including product certifications.
- At BE-terna, people are at the center.
Benefits
Health, fitness & fun
Work-Life-Integration
Higher take-home pay
Topics you will work on
Job locations
About your employer
Innsbruck, Wien, Traun
We offer IT concepts for medium-sized businesses. Our core competence has always been developing easy-to-use software that makes complex business processes straightforward. Whether it's financial management, HR, production, trade or sales – our concepts support the integration of all business areas
- Established Company
- Full Remote, Hybrid, Onsite
- Consulting · Internet, IT, Telecommunication
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