Job
- Level
- Experienced
- Job Field
- BI
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 3.267 € Gross/Month
- Location
- Innsbruck, Vienna
- Working Model
- Hybrid, Onsite
Job Summary
You will handle complex 2nd level support requests related to Infor M3, analyze sales processes, and consult customers on their use while creating documentations and facilitating workshops.
Your role in the team
- Analysis, reproduction, and sustainable resolution of technical and system-related issues in the context of Infor M3.
- Handling complex support requests in 2nd level with a focus on sales and related business processes.
- Consulting our clients on the use and further development of their sales processes in Infor M3.
- Creation and maintenance of solution documentation, knowledge base articles, and FAQs.
- Support for workshops and training sessions for users.
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Our expectations of you
Qualifications
- Understanding of sales or logistics business processes, ideally in a B2B environment.
- Analytical mindset as well as enjoyment in understanding causes and finding sustainable solutions.
- Strong communication skills, service orientation, and a professional approach to customer interactions.
- Structured, meticulous, and solution-oriented working style.
- Very good German and good English skills, both written and spoken.
Experience
- Experience in support, consulting, or the application of ERP systems or commercial software.
- Ideally, initial knowledge of Infor M3 – alternatively, experience with other ERP systems and a willingness to familiarize yourself with Infor M3.
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What we offer
- Your onboarding is very important to us – mentoring partners and numerous training sessions are a matter of course for us.
- Modern working conditions based on flexible working hours.
- Our collegial team with a "can-do attitude" in an international work environment is looking forward to you.
- Exciting and challenging projects.
- Benefit from an exclusive AI license and our internal training program on Artificial Intelligence.
- Professional and personal development including product certifications.
- At BE-terna, people are at the center.
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Benefits
Health, Fitness & Fun
Work-Life-Integration
More net
Topics that you deal with on the job
Job Locations
This is your employer
BE-terna GmbH
Innsbruck, Wien, Traun
We offer IT concepts for medium-sized businesses. Our core competence has always been developing easy-to-use software that makes complex business processes straightforward. Whether it's financial management, HR, production, trade or sales – our concepts support the integration of all business areas
Description
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Consulting, Internet, IT, Telecommunication
ERP Support Consultant Sales
- Salary
- from 3.267 € Gross/MonthNet salary converted from the gross salary in the job ad.from 2.327 € net/Month
- Location
- Innsbruck, Vienna
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
