Level: Experienced

Job Field: IT, Support, Test/QA

Employment Type: Full Time

Contract Type: Permanent employment

Salary: from 3.000 € Gross/Month

Location: Klagenfurt

Working Model: Hybrid, Onsite

Job Summary

In this role, you independently handle support inquiries, develop practical solutions, execute testing, and optimize documentation while closely communicating with the development team.

Job Technologies

Your role in the team

Independent reception and processing of support requests via email and telephone.
Empathetic understanding of customer needs to optimize support.
Structured analysis and independent development of solutions so that clients can manage their practice easily and efficiently.
Customer-oriented communication with a focus on practical and actionable support.
Documentation and forwarding of software bugs to the development team (bug tickets).
Independent definition, execution, and documentation of test cases.
Participation in and continuous optimization of our digital support content (e.g., Help Center, FAQs, knowledge base, webinars).

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Our expectations of you

Qualifications

Strong customer orientation and enjoyment in communicating with users.
Analytical thinking skills for the structured intake, processing, and forwarding of support cases.
Basic technical understanding of web-based applications and IT affinity.
Teamwork and enthusiasm for collaboratively providing tailored solutions for clients with developers and product management.
Quick comprehension and independent working style in a dynamic SaaS environment.
Confident communication skills in both spoken and written form - in interactions with clients as well as in internal documentation.