Level: Junior

Job Field: IT, Support, Project

Employment Type: Full Time

Contract Type: Permanent employment

Salary: from 38.000 € Gross/Year

Location: Kalsdorf

Working Model: Hybrid, Onsite

Job Summary

In this role, you handle IT requests in 2nd level support, analyze and document solutions, consult clients on data exchange standards, and actively contribute to digitalization projects.

Your role in the team

Processing and resolving IT requests in 2nd Level Support (analysis, troubleshooting, documentation).
Responsibility for the quality of inquiry processing as well as active participation in selected digitization projects.
Consulting our clients and software houses regarding the implementation of data exchange standards.
Interface role between clients and internal implementation teams, including close coordination with the responsible parties.
Participation in the further development and optimization of our customer portal.
Support of the team in operational and administrative activities.

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Our expectations of you

Education

Completed education (school, apprenticeship, or university).

Qualifications

Strong IT affinity, interest in processes, and a high sense of quality.
High motivation, initiative, and low willingness to travel.
Good German & English skills, both written and spoken.
Team-oriented personality with a confident demeanor.

Experience

Initial experience in the field of digitization or a strong interest in new technologies.

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What we offer

Home office as well as a flexible working hours model with short core hours and a 4.5-day week.
External training opportunities as well as an internal learning platform for personal and professional development.
Support for mental health with an external partner, promotion of screen glasses, ergonomic workspace & free beverages.
Employee events, team-building activities & mentoring program.
Bike leasing and travel allowance for your commute and leisure activities.
Future-proofing of EUR 300 per annum, numerous benefits with partners & referral bonus.