Job
- Level
- Lead
- Job Field
- IT, Support, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 5.301 € Gross/Month
- Location
- Vienna
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will lead a large IT support team and optimize service delivery to continuously enhance efficiency and customer satisfaction.
Job Technologies
Your role in the team
- Overall responsibility for IT Support & Service Operations (Helpdesk, Workplace, Collaboration, 24/7)
- Leadership, coaching & development of a large, multidisciplinary team (around 50 people) together with Product Owners
- Strategic further development of the services in line with the R-IT strategy
- Enhancement of service quality, customer satisfaction & efficiency
- Budget, results, and resources responsibility
- Active stakeholder & management alignment at senior level
- Driving Innovation, Automation & AI in Support
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Our expectations of you
Qualifications
- Very good understanding of enterprise IT landscapes & processes
- Entrepreneurial thinking, hands-on mentality & decisiveness
- Excellent German & English skills
Experience
- Several years of leadership experience in IT Support / IT Service Operations environment
- Experience with ITIL / Best Practices as well as commercial management of IT services
- Interest or experience in AI, automation & knowledge management
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What we offer
- For this position, a gross monthly salary will be offered in accordance with the IT collective agreement, depending on the specific qualifications and relevant professional experience.
- Salary classification LT01 Entry level (5,301 EUR) for 38.5 hours/week
- Our salary packages are significantly above the specified minimum salary, depending on your experience and qualifications and based on the requirements profile outlined above.
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Benefits
Work-Life-Integration
More net
Food & Drink
Health, Fitness & Fun
Topics that you deal with on the job
Job Locations
This is your employer
Raiffeisen Informatik GmbH
Wien, Zwettl-Niederösterreich
The Raiffeisen Informatik GmbH is the largest Austrian IT services provider. We are the leading provider of information technology solutions for those whose livelihood depends on it in our target markets. For over 35 years, we have been providing professional IT services to Austria's Raiffeisen sector and large customers.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
Dev Reviews
by devworkplaces.com
Total
(2 Reviews)3.5
Workingconditions
4.2Career Growth
3.4Culture
3.0Engineering
3.6
IT Global Support Services Manager
- Salary
- from 5.301 € Gross/Month
- Location
- Vienna
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
