Job
- Level
- Experienced
- Job Field
- IT, Project, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 4.800 € Gross/Month
- Location
- Vienna
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you coordinate IT projects in ServiceNow, maintain project structures, and support planning, status updates, and reporting. Additionally, you work in operational IT service management and optimize communication and documentation processes.
Job Technologies
Your role in the team
- Project & Portfolio Management (PMO): Creation, structuring, and maintenance of IT projects and demands in ServiceNow.
- Support for project planning (milestones, dependencies, risks, resources).
- Conducting and coordinating regular status updates with project managers.
- Creation of project reports and portfolio overviews for management.
- Support with prioritization as well as resource and budget overviews.
- Further development of PM standards, templates, and processes.
- IT Service Management (Operational): Participation in operational IT Service Management (Service Lifecycle, Quality, KPIs/KQIs).
- Support of demand, change, and service processes.
- Preparation and follow-up of service reviews and actions.
- Participation in the management and evaluation of services in Jira/Confluence.
- Support with supplier and SLA topics (reporting, action tracking).
- Communication & Structure: Ensuring transparent communication in projects and service processes.
- Development and maintenance of knowledge management and documentation.
- Support in establishing clear rule processes and reporting structures.
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Our expectations of you
Qualifications
- Additionally, you have a good basic understanding of IT Service Management (e.g., ITIL).
- They are characterized by a structured, independent, and solution-oriented way of working.
- Strong communication skills as well as a high level of organizational ability complete your profile.
- Furthermore, you possess analytical thinking skills and a good sense for correlations.
Experience
- You have initial to extensive experience in IT project management / PMO.
- You have experience with tools such as Jira and ideally ServiceNow.
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What we offer
- At SALESIANER, you work in a sustainable, environmentally oriented, and innovative company.
- You will find a versatile role with us in an internationally successful, owner-managed corporate group headquartered in Vienna.
- You work in a motivated, professional, and management-oriented department.
- A newly redesigned key role with direct impact on service quality and project transparency awaits you.
- You work in a state-of-the-art office in the 22nd district with an in-house cafeteria, a fitness area including showers, an in-house laundry service, air conditioning, free Nespresso coffee, etc.
- Additionally, we offer two days of remote work per week in the IT department.
- Ongoing training and diverse company events are among our benefits, as well as the wide range of discounts in the areas of travel, sports, cuisine, etc.
- For the advertised position, we offer a gross monthly salary of EUR 4,800 for 40 hours per week all-in, with willingness to overpay depending on qualifications and professional experience.
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Benefits
More net
Work-Life-Integration
Health, Fitness & Fun
Job Locations
This is your employer
SALESIANER MIETTEX GmbH
Our SALESIANER Group is an Austrian family-owned company that has been providing the highest quality laundry services and rental textiles for over 100 years. Thanks to our innovation and commitment to sustainability, hygiene, and health, we are market leaders in Austria, Central Europe, Southern Europe, and Eastern Europe.
Description
- Founding year
- 1916
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Handcraft, Trade, Industry, Production
IT Service Management & PMO Coordinator
- Salary
- from 4.800 € Gross/Month
- Location
- Vienna
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
